Sales & Customer Service Associate

Company: Nesco Resource, LLC
Location: Roseville
Posted on: May 22, 2023

Job Description:

Sales & Customer Service Associate

Pay Rate: $18-20/hr. DOE
Location: Roseville, CA (onsite)
Shift: M-F 8am-4:30pm
Temp to Hire
Paid Weekly
Benefits Included

Job Summary:
Under general direction, you will monitor sales, returns, and customer relations on all e-commerce platforms. Online sales platforms include, but are not limited to, Amazon, eBay, Backmarket, and more. You will be responsible for maintaining a professional level of composure and consideration while assisting customers with technical issues, exchanges, returns, trade-ins, and any other issues that may arise. Full service trade in solutions for electronic and computing products. -

Responsibilities and Duties:

• 
  
• Identify and solve technical issues over the phone using diagnostic flow charts, troubleshooting guides, and product knowledge.
  
• Knowledge of basic functions of Excel
  
• Familiarity with E-Commerce Platforms (i.e. Amazon, Ebay, etc.)
  
• Creating invoices
  
• Creating RMAs
  
• Creating credit memos
  
• Assisting customers with purchases, returns, technical, and other issues
  
• Communicating with technicians and shipping personnel
  
• Other duties as assigned
  
• Escalate customer issues/ questions to higher-level personnel (as required).
  
• Provide documentation of customer interaction (phone calls, emails, internal requests).
  
• Always maintain a clean and organized work area.
  
• Always maintain a polite and professional demeanor.
  
• Communicate frequently with co-workers and manager.
  
  Qualifications
  
  
  • 
    
  • Sales experience
    
  • Team player, able to listen, learn, and take direction
    
  • Excellent written & verbal communication skills
    
  • Strong computer skills
    
  • Verified work experience in customer service/call center environment
    
  • Advanced listening/annotation skills for documenting issues, feedback on conversations
    
  • Effective customer service and technical troubleshooting skills
    
    Physical Requirements:
    
    
    • 
      
    • Much of this position will be spent in the office at a desk. Occasional lifting and walking through the warehouse may be required.
      
    • Able to lift up tp 20 lbs.
      
      Education Requirements:
      
      
      • 
        
      • High School Diploma
        
        
        Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, LLC, Roseville , Sales & Customer Service Associate, Sales , Roseville, California