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Fleet Support Specialist

Company: Reviver
Location: Roseville
Posted on: March 20, 2023

Job Description:

Reviver -is the very first technology company to develop a digital license plate. We use groundbreaking technology to digitize license plates and make them multi-functional. - We have introduced our concept on a global scale and are on an exciting trajectory.Reviver offers opportunities to work in a collaborative environment that rewards creative thinking and provides opportunities for advancement. - As the first of our kind, we are truly in a class of our own. We offer competitive pay and great benefits for our employees. -This position requires deep knowledge of Reviver's products and services for commercial clients for internal process support, on-boarding new customers, work with various departments on answering customer's inquiries and aiding the sales team during the sales process. Reviver encourages out of the box thinking, presenting creative solutions related to automation of the processes and efficient customer and sales team support. - Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments in our CRM Platform (HubSpot) is a must. -Duties Include:Understanding commercial products and services:

Full knowledge of features and benefits of the wired and battery powered RplatesTrained and comfortable using RFleet (internal dashboard tracking our statistics)Understand telematics and registration renewal in depthPricing structure - outright purchase vs closed-ended leaseUtilize HubSpot:
Manage commercial support pipeline to actively close every ticketCreate useful snippets and email templates specific to commercial supportCreate streamlined commercial workflows for more effective supportCommunicate via email, chat, or phone to resolve issuesSupport sales team by creating quotes for commercial customersQualify for SAMBA platform licensing:
Must do a live scan to begin training for licensing (11 hours total)Rapidly provide resolutions for registration renewal issuesProvide the respective forms with clients to collaboratively resolve renewal preventions - -Nurture commercial client relationships:
Follow direction and work closely with the sales team to manage relationshipHave a friendly and professional attitude with clientsDisplay a caring concern to assist clients meet their operational goalsFollow-up as often as neededRequired Skills and Abilities:
Excellent written and verbal communication skillsExcellent customer service skillsProficient in using Microsoft, Adobe, etc. (i.e. Microsoft Office, etc.)Aptitude for using various software programsProficient in CRM (preferred)Auto and/or SAAS industry experience (preferred)Excellent organizational skills -Salary range: -$65,000 - $75,000Powered by JazzHR

Keywords: Reviver, Roseville , Fleet Support Specialist, Professions , Roseville, California

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