Research & Development - Salesforce Business Analyst
Posted on: March 22, 2020
Under the direction of the Project Management Office, andor a
Project Manager this important role has considerable exposure to
other senior management as a key participant in the planning,
analysis, and delivery of enterprise systems, process improvements,
and new products and services. This role will focus on business and
systems analysis, and leverages business acumen, technical
knowledge and highly effective communication skills to identify the
necessary business processes and system requirements required to
operationalize new products, processes, tools, and technology. The
successful candidate will understand and utilize key change
management methodologies to help guide operational staff through
the development and adoption of new services, systems, and
processes. This role will be based in Roseville, CA.
Responsibilities Partner with department leads and SMEs to elicit
requirements andor determine opportunities for system improvements.
Partner with department leads and SMEs to identify change impacts
and lead operational readiness efforts in preparation for new
software and product deployments. Research and analyze all aspects
of existing business practices and procedures. Develop requirements
and process documentation based on interviews, diagrams, surveys,
and workflow analysis. Make recommendations for solutions that can
be accomplished through new technology, or alternative use of
existing technology. Partner with other project team members to
plan and execute the successful implementation and adoption of the
new service, system, or process. Lead key deployment activities,
such as user acceptance testing, defect triage. Oversee the
lifecycle of changes to business systems. Qualifications Minimum 5
years of combined experience in businesssystems analysis and
programming within a business environment. Experience working with
enterprise business systems, such as ERP, CRM, HRIS. Experience in
hardware or software product development, such as iOS, PC, Android.
Any product development experience is beneficial. Expert at working
with business leaders and SMEs to identify change impacts and
execute change management strategies in preparation for software
updates, new systems, andor product releases. Excellent
communicator with ability to comfortably and effectively interact
with teammates at all levels of the organization. Excellent
facilitation and elicitation skills, with the ability to lead
discussions and build consensus across cross-functional teams,
including business partners and technical resources. Advanced
process optimization skills. Demonstrated experience with process
improvement methodologies. Advanced skill level with process
mapping tools. Willingness and experience operating in an Agile and
dynamic environment. B.S. degree in Computer Science, Information
Systems, or a related business degree and or equivalent experience.
Experience with the following is a plus Experience working with
Salesforce, Great Plains, Microsoft Dynamics, ADP, and Ceridian.
Experience working with JIRA and Confluence. Telecommunications
industry experience. Six Sigma, Lean experience. Greenbelt Training
Certification. IIBA Training Certification.
Keywords: ClearCaptions, Roseville , Research & Development - Salesforce Business Analyst, Professions , Roseville, California
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