This position has the overall responsibility for the management,
oversight and control of Special Assets, delinquent loans,
delinquent Visa accounts, and negative share accounts to ensure
losses are effectively minimized.
DUTIES AND RESPONSIBILITIES:
Plans, organizes, directs, and oversees the activities and staff in
the Member Solutions Department.
Responsible for delinquency management, negative balances, fraud,
and collection follow-up programs for effective account
Administers the repossession of collateral securing delinquent
loans and provides for disposition of repossessed property as
provided by law.
Oversees foreclosure proceedings on delinquent loans secured by
first or second trust deeds.
Oversees small claims proceedings on delinquent loans as
Prepare and present requests for charge-off of these loans
determined to be un-collectable to Executive Vice President.
Assigns charge-off accounts to attorney or collection agency for
Oversees charged-off accounts, reviewing for further recovery.
Maintains ledger of recovered funds collected on charged-off
accounts, insuring proper crediting to each account.
Reviews monthly delinquency, recoveries, and potential loss reports
Ensures delinquency policy and procedures are adhered to as
outlined in the credit union policy and procedure manual.
Represents the credit union, when possible, regarding legal matters
pertaining to member accounts, subpoenas, and court suits.
Ensure Executive Vice President is immediately informed in writing
of all delinquent loans made outside of credit union policy, loans
where it appears poor credit decisions were made and any analysis
information where trends in charge off accounts might dictate
changes or improvement in lending guidelines.
Exercise awareness in regards to suspicious activity, money
laundering or fraudulent behavior as it relates to cash
transactions and overall transaction activity and document any such
behavior so SAR filings can be considered.
Ensure compliance with all safety, security and compliance programs
including but not limited to BSA, AML, OFAC, Branch Security and
Perform all other related duties as assigned.
Directly supervises 8-12 employees in the Member Solutions
Department. Manages and carries out supervisory responsibilities in
accordance with the Credit Union?s policies, procedures and
applicable laws and regulations. Responsibilities include
interviewing, hiring, and training employees; planning, assigning,
directing and evaluating work; conducting performance appraisals;
rewarding and disciplining employees; addressing complaints and
resolving problems. Shares responsibility for excellence in member
service through staffing, training, coaching, and leading by
QUALIFICATIONS AND REQUIREMENTS:
Bachelor?s degree (B.A.) from four-year college or university; or
four to five years? related experience and/or training; or
equivalent combination of education, experience and training.
Must have at least three years management experience.
Experience in financial institution preferred.
Knowledge of financial services preferred.
Detailed knowledge of collection activities, skip tracing,
repossession procedures, truth-in-lending requirements, bankruptcy,
proceedings and small claims activities as would normally be
obtaine We are an equal employment opportunity employer and will
consider all qualified candidates without regard to disability or
protected veteran status.