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Sr. Tech Support Professional

Company: Disability Solutions
Location: Roseville
Posted on: May 11, 2024

Job Description:

Join a team recognized for leadership, innovation and diversityThe future is what you make it.
When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future. That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.Are you ready to help us make the future?
Position will require the Sr. Tech Support Professional to be involved with installation and maintenance of new and old material handling and sortation equipment, emergency service calls, and overall general customer support for all Intelligrated and Legacy made equipment, including sortation, AS/RS shuttle systems, robotic application, palletizers, cranes, and multiple types of conveying equipment. Customer Service Engineer Supervisor will also gather data utilizing specific reports and Intelligrated procedures and supply various forms and custom reports to the customer to assist in sales of parts and service contracts. As necessary, Sr. Tech Support Professional will assist with the field training of new employees and may receive in-house assignments covering technical support, training, or documentation.
The salary for this position is $90,900 - $135,700. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Key Responsibilities

  • Make travel arrangements daily or weekly basis.
  • Be capable of traveling at a moment notice weekday or weekend.
  • Carry mechanical and electrical tools from job to job, including laptop and tool case.
  • Discuss objectives with the customer when on-site.
  • Develop or follow a schedule for completion of objectives while on-site.
  • Perform or assist with mechanical and electrical installation or modification to Intelligrated and Legacy equipment.
  • Troubleshoot and debug all issues including mechanical, electrical, or programming using the provided drawings, direction or write sections of the PLC program.
  • Must be fluent with 3 or more PLC programming software packages
  • Modify, adjust, or develop robotic application code.
  • Mark-up drawings (Red Line) with any updates or changes as required.
  • Communicate issues, successes, and delays with the Customer, project manager, team members and regional management daily. This may include but not exclusive to Electronic Issue Reports.
  • Participate in a closeout meeting with the Office and the Customer at completion of each assignment.
  • Write a detailed daily / weekly report for each job location and send to the office.
  • Complete a weekly electronic expense report and send in the receipts to the office.
  • Send all copies of programs, redline drawings, and weekly reports to the office for proper archival at completion of job.
  • Train and support Customer Service Technicians on the equipment operation and PLC controls where required or necessary.
  • Lead and complete projects
  • Monitoring and approving company purchase card purchases for assigned direct reports.
  • Monitoring and approving travel purchases for assigned direct reports.
  • Full HPD development and mentoring for assigned direct reports.

    • Bachelor's degree in engineering and 3 year of field experience in material handling.
    • Associate degree in engineering and 5 years of field experience in material handling.
    • 10 years of experience considered in lieu of degree.
    • Prior Customer Service Experience is desirable.
    • Must have PLC programming and diagnostic proficiency with 3 types of industrial controllers.
    • Must be proficient with Microsoft Office products and Operating Systems.
    • Must have a strong mechanical, hydraulic, and electrical aptitude and experience.
    • Working experience with electrical wiring and reading of schematics.
    • Must have excellent problem solving and troubleshooting skills.
    • Must have strong communication skills, both verbal and written
    • Must have good organizational and time management skills.
    • Ability to work independently, self-starter, and with our team.
    • Ability to travel over 85% of the year.
    • Valid Driver's License for any traveling position.
      WE VALUE

      • Previous industry experience
      • Excellent communication skills
      • Demonstrated ability to influence at varying levels across the organization
      • Demonstrated ability to operate independently
      • Ability to use experience to appropriately apply the established standards
      • Demonstrated ability to effective manage a team
      • Previous customer service experience

        BENEFITS--We offer a full benefits package that includes medical, dental, vision, 401(k), flexible vacation and education assistance. Benefits provided may differ by role and location.Visit to learn more.--Additional Information
        JOB ID: HRD231138Category: Customer ExperienceLocation: 3721 Douglas Boulevard, Suite 345,Roseville,California,95661,United StatesNonexemptGlobal (ALL)Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Disability Solutions, Roseville , Sr. Tech Support Professional, Other , Roseville, California

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