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Help Desk

Company: Genesis10
Location: Roseville
Posted on: November 19, 2022

Job Description:

Genesis10 is seeking a Help Desk Consultant for a Contract-to-Hire position with our client in Roseville, CA

Summary:


  • Join this client's growing national support services team.
  • The support team is in search of a client-facing support professional who will aid non-technical employees all over the United States.
  • You will use a variety of technology tools and your information technology knowledge to assist in keeping teams productive and efficient.


    Responsibilities:


    • Password resets, Citrix work, and some application support. Must have strong soft skills, enjoy helping others with a positive attitude.
    • Experience with help desk ticketing is needed and understanding of when to escalation help desk tickets.
    • Must have a dedicated workspace in their residence with high speed internet to effectively work remotely.


      Qualifications:


      • You have at least a year of corporate technical support experience. Your background equips you with the ability to fulfill the responsibilities of the position. You may also be a recent graduate of a technology-related degree or certification program (not required).
      • Your verbal and written communication styles are helpful and approachable; you help people with their technology problems, and you bring skillful solutions to every person you assist.
      • Your interpersonal skills, ability to handle multiple priorities and organizational skills create highly satisfied customers.
      • You are proficient in a wide variety of Microsoft products
      • You have -experience using remote access tools to take control of a customer's computer and solve problems.
      • You know the value of documenting every encounter in our ticketing system (ServiceNow) and you will learn quickly when to escalate an issue to the next tier of support.
      • You are personable, positive, calm, and friendly, in addition to always being professional.
      • You come to work, on time and consistently, because your team and your customers rely on you for your skills.
      • You enjoy teaching your end-users/clients how to use their applications and services so they do not encounter the same problems again.

        Compensation:


        • $21-27 per hour, based on years of experience


          If you have the described qualifications and are interested in this exciting opportunity, apply today!

          Genesis10 provides access to career opportunities with over 40 clients in the Twin Cities. As the #3 ranked firm for Business and IT consulting in Minnesota, we offer a variety of opportunities whether you are looking for contract, contract-to-hire, or permanent positions. Let's connect today!

          Benefits of Working with Genesis10:
          --- - - -Medical and dental insurance available- including HSA
          --- - - -Bi-weekly payroll
          --- - - -Established consultant re-marketing program with our 50+ local clients!
          --- - - -401k plan
          --- - - -Delivery Director for employee success and support
          --- - - -Referral program with the opportunity to earn additional income

          About Genesis10:
          Genesis10 is a Professional Technology Services Firm providing Staffing, Workforce Optimization and Domestic Outsourcing Solutions. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement - project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, M/F/D/V"
          -

Keywords: Genesis10, Roseville , Help Desk, Other , Roseville, California

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