Patient Services Supervisor II

Company: Western Sierra Medical Clinic - Grass Valley Site
Location: Grass Valley
Posted on: May 14, 2022

Job Description:

Job DescriptionWestern Sierra Medical ClinicJob Description Patient Services Supervisor II JOB TITLE: Patient Services Supervisor IIREPORTS TO: Senior Director of OperationsSUPERVISION EXERCISED: Yes GENERAL STATEMENT OF DUTIES: The Patient Services Supervisor II works under the direct supervision of the Senior Director of Operations and manages the day to day operations of patient services consisting of, but not limited to, reception staff and clinical aides to ensure efficiency and that patients are provided with high quality customer service and timely access to patient services. S/he takes personal responsibility to stay abreast of current policies and procedures, as well as maintains proficiency in all patient access technologies. This role acts as an advocate for the patient and also serves as a liaison between other departments and personnel in a collaborative effort to facilitate patient registration and admissions, scheduling of appointments, responses to patient inquires, verification of insurance benefits, and obtaining related authorizations and records. GENERAL DUTIES: (This list may not include all of the duties assigned.)

• Works with Patient Services Supervisor I to maximize patient access through scheduling.
• Works with Patient Services Supervisor I to review current front office workflows and develop streamlined efficient workflows.
• Monitors key performance indicators, such as but not limited to, front office eligibility error rates, collection rates, CDSS quality data capture.
• Coordinate patient wellness days and work with managed care companies on HEDIS GIC reports.
• Responsible for the development and implementation of PCMH care team concepts with support staff departments.
• Develop efficient and effective customer service experience, create patient, and staff engagement and facilitate organic organizational growth.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Develop new hire onboarding plans in collaboration with supervisor and HR team.
• Participate in recruitment and engage in mentoring and development of customer service staff.
• Develop training materials for eCW workflows, perform onboarding and ongoing training platforms and stay current on health care technology landscape.
• Ensure technology utilization is maximized and the staff are well organized and productive.
• Improves quality results by evaluating processes and recommending changes.
• Meets with each team member on an ongoing basis to review overall performance; coaches, counsels, motivates, and mentors employees to promote a positive workplace.
• Works with back office regarding workflow improvements and areas of improvement.
• Provides regular reporting and communication to Senior Director of Operations, and Clinic Manager relating to key metrics, staffing and workflows.
• Documents all pertinent information in patient's electronic medical record according to Western Sierra Medical Clinic's policies and procedures.
• Upholds Western Sierra Medical Clinic's Policies and Procedures, infection control standards, applicable state, federal and local laws.
• Quality Improvement Duties:
• Participates in PCMH team activities.
• Participates in quality improvement activities;
• Participates as assigned in interdepartmental quality improvement team efforts; and
• Contributes to overall Community Health Center efforts in quality improvement towards higher-quality, more cost-effective health care for patients and improved quality of work-life for staff members.
• Other duties as assigned. MINIMUM QUALIFICATIONS:
• Proven ability to lead and supervise others with 2+ years through guidance and motivation with positivity and patience.
• Proven ability to develop and implement staff training programs.
• Minimum 2+ years' experience in community health setting.
• Minimum of 2+ year's experience with quality improvement programs including HEDIS.
• Certified Medical Assistant
• Computer literate (Windows, Microsoft Office, Share Point)
• High School Diploma or GED preferred ADDITIONAL PREFERRED EXPERIENCE:
• Familiarity with an electronic practice management system.
• Bachelor's Degree or LVN
• Bilingual in English/Spanish

Keywords: Western Sierra Medical Clinic - Grass Valley Site, Roseville , Patient Services Supervisor II, Other , Grass Valley, California