Tier 1 Tech Support
Company: AppleOne
Location: Roseville
Posted on: May 10, 2022
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Job Description:
Solar Company in Roseville is looking for experienced Technical
Support Professionals. This is an in-office role, and proof of
vaccination is required.Technical Support - Tier ISummary: The
Technical Support role represents Company in a professional call
center environment. This position helps support customers in
troubleshooting and diagnosing company products in solar
installations.Duties and Responsibilities--- Answer inbound calls
and e-mails from customers in a prompt, knowledgeable, and
courteous manner documenting all information into a CRM software
system--- Provide support in troubleshooting solar products by
using general knowledge, product schematics, data stored in
knowledge-base, and other sources of information available--- Work
together with operations to verify and issue returns when needed---
Provide input to update knowledge database used by other technical
support representatives--- Demonstrate excellent interpersonal
skills and proven ability to build rapport and establish/keep
working relationships with customers, peers and managers--- Ability
to communicate effectively in English using proper grammar---
General understanding of Microsoft Office products and the ability
to adapt to other computer systems quickly and utilize them
efficiently while on the phone with a callerDuties and
Responsibilities--- AA or technical degree or equivalent
professional training--- Two years--- experience in a support
center (call center) environment, technical helpline and/or remote
support services--- One year solar industry experience highly
preferred, but not required--- Experience with solar electric
products and National Electric Code (NEC) is helpful--- Spanish
speaking highly preferred, but not required--- Ability to stay calm
and demonstrate effective time management in a high stress
environment--- Strong typing experience. Need typing test.---
Exceptional listening and questioning skills--- Outstanding verbal
and written communications skills--- Ability to multitask in a very
fast-paced environmentAppleOne is proud to be an Equal Opportunity
Employer. Pursuant to applicable state and municipal Fair Chance
Laws and Ordinances, we will consider for employment qualified
applicants with arrest and conviction records.0-1 years
Keywords: AppleOne, Roseville , Tier 1 Tech Support, Other , Roseville, California
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