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Appointment Coordinator - Land Rover Rocklin

Company: Land Rover Rocklin
Location: Roseville
Posted on: January 13, 2022

Job Description:

Responsibilities: -

  • Addresses customer concerns and issues or escalates them as needed -
  • Driving traffic for the sales department by setting appointments for prospective customers -
  • Taking inbound and making outbound calls -
  • Coordinates questions and issues with the appropriate department personnel -
  • Directs customers to the appropriate department or point-of-contact -
  • Approaches, greets, and offers assistance or direction to any customer -
  • Provides electronic and phone customer service assistance -
  • Maintains customer information into the designated software system -
  • Follows up after visit to ensure customer satisfaction -
  • Any other duties that may be assigned -
  • General Expectations
  • Devote himself/herself to ensuring satisfaction to customers -
  • Determine management production and quality requirements by asking questions and listening -
  • Attend company meetings as required.
  • Maintain a follow-up system that encourages follow through with assigned projects. -
  • Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals. -
  • Review and analyze actions at the end of each day, week. Month and year to determine how to better utilize time and plans more effectively. -
  • Understand the terminology of the business and keep abreast of technology changes in products and services. -
  • Know and understand the federal, state and local requirements which govern the companys business. -
  • Follow lawful directions from supervisors
  • Understand and follow work rules and procedures
  • Participate in performance management -
  • Interact well with others and be a positive influence on employee morale. -
  • Uphold the companys non-disclosure and confidentiality policies and agreements. -

Keywords: Land Rover Rocklin, Roseville , Appointment Coordinator - Land Rover Rocklin, Other , Roseville, California

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