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Senior Workers Compensation Adjuster

Company: The Hanover Insurance Group
Location: Roseville
Posted on: January 8, 2022

Job Description:

For more than 160 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE.

Our Workers Compensation Team is currently seeking a Senior Adjuster in our Roseville, CA location.

The Hanover Insurance Group has adopted a Hybrid work model that allows for 2 or 3 days of remote work each week with the balance of time being in the office.

This is a Full Time/Non-Exempt role.

POSITION OVERVIEW:
Responsible for the investigation, negotiation and resolution of claims in accordance with policy provisions, best practices and jurisdictional requirements Includes the input of claim data and guiding insureds and claimants through the claim process and options.

IN THIS ROLE, YOU WILL:

  • Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits.
  • Works within significant limits and authority on assignments of higher technical complexity and coordination.
  • Uses discretion and independent judgment in claim handling
  • Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels.
  • Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverage's.
  • Identifies possibly suspicious claims
  • Claims handled will involve moderate to high complexity, severity and exposures including litigation.
  • Responsible for managing all aspects of each claim, including informal hearings and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.
  • Authority levels are higher in recognition of the higher proficiency associated with this level.
  • Take recorded statements
  • Work with the Special Investigations Unit to resolve and negotiate settlement
  • May be required to have and maintain sufficient home-based internet connectionWHAT YOU NEED TO APPLY:
    • Bachelor's Degree or equivalent experience.
    • Typically has 3 - 10 years' experience
    • Possesses strong customer service skills and behaviors
    • Makes decisions in an informed, confident and timely manner
    • Maintains constructive working relationships despite differing perspectives Strong organizational and time management skills
    • Ability to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.
    • Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.
    • Understanding of applicable statutes, regulations and case law
    • Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
    • Easily adapts to new or different changing situations, requirements or priorities.
    • Cultivates an environment of teamwork and collaboration
    • Operates with latitude for un-reviewed action or decision.
    • Computer experience (MS Office, excels, word, etc.)
    • Proficient using paperless Claims systems
    • Ability to use a personal computer and other standard office equipment
    • Ability to travel as necessary.
    • Ability to sit and/or stand for extended periods.CAREER DEVELOPMENT:
      It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop.

      BENEFITS:
      We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include:
      • Medical, dental, vision, life, and disability insurance
      • 401K with a company match
      • Tuition reimbursement
      • PTO
      • 9 company holidays
      • Flexible work arrangementsVaccination Status & COVID Testing Program:
        Hanover has enacted policies and protocols throughout the COVID-19 pandemic to promote employee health and safety. To that end, all employees are expected to provide true and accurate information regarding their vaccine status, and when requested, employees are expected to provide proof of such status. Hanover recognizes employee privacy concerns and only provides vaccine status information on a need-to-know basis. Various Hanover policies and requirements are connected to vaccine status, including but not limited to, the company's Facial Coverings and Social Distancing policy and Hanover's testing program. Employees declining to provide information related to their vaccine status, will be considered unvaccinated or not fully vaccinated for the purposes of The Hanover's COVID-19 health and safety policies and protocols.

        Beginning in January or February of 2022, all unvaccinated or not fully vaccinated employees, who work on-site or who have in-person contact with Hanover customers, agents, or other stake holders (i.e., externally facing), will be expected to undergo weekly monitored testing for COVID-19. Hanover is still exploring cost sharing options, but employees subject to the testing program may be expected to pay some or all of the testing cost.
        Please be advised that while Hanover does not expect to institute a vaccine mandate at this time, Hanover encourages employees to get vaccinated and provides paid time off to both obtain and recover from the vaccine(s). Weekly testing is a term or condition of employment for all unvaccinated or not fully vaccinated on-site or externally facing employees. Employees who are entitled to a reasonable accommodation under the Americans with Disabilities Act or Title VII (religious accommodation) may apply for an accommodation through the company's usual processes. Where an accommodation is granted, Hanover will absorb the cost of testing.

        EEO statement:
        The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

        Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

        As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested.

        Privacy Policy:
        To view our privacy policy and online privacy statement, click here.

        Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Keywords: The Hanover Insurance Group, Roseville , Senior Workers Compensation Adjuster, Other , Roseville, California

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