Claims Processing- Work from home -
Posted on: November 15, 2021
Looking for experienced claims professionals for a long term
(1-2 year) assignment with the EDD working from home. Must be able
to pass FBI criminal background checkJob Title: Fact Finding Agent
? Claim Processing 12/13Rate: $20/hourJob SummaryThe Fact Finding
Agent is responsible for reviewing unemployment insurance claims
with outstanding issues to determine next steps required to resolve
those issues. Using critical thinking skills, the Agent will
analyze all information, notes, and documentation to identify gaps
or discrepancies in information. They will then perform outreach to
claimants and/or employers to obtain the necessary information,
notate that in the claim file, and forward detailed notes as
required to resolve the issue.The position requires using time
management to work a caseload effectively and in order of priority
set by leadership, critical thinking skills to identify the needs
on each unique claim, and communication skills ensuring that
information gathered is clearly notated in the claim.Job DutiesFact
Finding Agents will perform job duties such as:? Analyzing claim
information to determine the cause of outstanding issues? Assessing
eligibility requirements based on UI Code, Policies, and
Procedures? Evaluating wage and earnings? Communicating with
claimants and employers by phone to obtain missing information?
Working closely with subject matter experts to gain further
understanding of unique issues and how to address them? Referring
more complex issues to supervisor or tenured staff? Notating all
contacts and actions taken on a claim clearly and thoroughly?
Demonstrating the ability to make timeline and logical decisions?
All other duties as assigned by management to support claim
processingNote: This position will work full-time, Remote, Monday
through Friday 8am to 5pm Pacific Time.Experience & Qualifications?
Bachelor?s degree preferred? 1-2 years? experience in claim or case
management? Proficient technical writing skills to support detailed
case notes? Critical thinking & time management skillsAppleOne is
proud to be an Equal Opportunity Employer. Pursuant to applicable
state and municipal Fair Chance Laws and Ordinances, we will
consider for employment qualified applicants with arrest and
conviction records.0-1 years
Keywords: AppleOne, Roseville , Claims Processing- Work from home -, Other , Roseville, California
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