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Home Loan Specialist II-Customer Contact

Company: PennyMac
Location: Roseville
Posted on: June 6, 2021

Job Description:


The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.

**Job Description**

+ Performing complex data and document validation

+ Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.)

+ Handling more complex calls, emails or chat sessions

+ Completing appraisal eligibility tasks

+ Evaluating loan applications for compliance with product guidelines

+ Evaluating loan applications for regulatory compliance

+ Interacting with multiple departments to expedite processing and/or issue resolution

+ Performing other related duties as required and assigned

+ Demonstrating behaviors which are aligned with the organization's desired culture and values

**Ideal Candidate will have the following:**

+ Must be a team player with strong attention to detail and able to work independently

+ Proven track record at delivering timely and accurate information in a fast-paced environment

+ Excellent critical thinking, problem solving, mathematical skills and sound judgment

+ Effective time management skills to deliver work on time

+ Highly proficient communicator, written and oral

+ Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

+ Financial Services and, if possible, mortgage industry experience preferred

+ General understanding of applicable Federal, State and Local regulations

**Years of Experience:**



Associate's Degree

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**Requisition ID** _20-17557_

**Location** _US-CA-Roseville_

**Position Type** _Regular_

**Category** _Entry Level_

**Education** _Associate's Degree_

**Years of Experience** _3_

Keywords: PennyMac, Roseville , Home Loan Specialist II-Customer Contact, Other , Roseville, California

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