Bilingual Customer Service Representative

Company: Aerotek
Location: Roseville
Posted on: June 6, 2021

Job Description:

Job Description:Customer Service Representative (HCO Health Care Options)Responds to inbound 800-line calls and completes outbound support calls, provides responses to questions, and refers callers to appropriate supervisors, county or state agency representatives for service and/or when problems concerns occur.Assists beneficiaries by completing enrollment transaction request transactions, as applicable (uses MEDS for correct status/qualifications of beneficiaries) such as enrolling/disenrolling in managed care plans and filing medical exemptions and waiver inquires.Presents Managed Care Options to beneficiaries and assists them in using their health care plans.Assists beneficiaries in enrollment/disenrollment process.Maintains positive relationships with the county staff, community groups, and HCO clients; conducts on-going training of HCO program to county staff.Performs data entry for enrollment/disenrollment, as needed.Transmits enrollment/disenrollment data to central processing facility operations in accordance with HCO policies and procedures.Assists beneficiaries with medical exemptions and waiver inquiries.Provides beneficiaries with status of enrollment/disenrollment, medical exemptions, and waivers.Adheres to established procedures, performs self-checking, and pay attention to detail in the performance at work.Regular shift/schedule: Monday-Friday 8-6PM PSTMust be local to the Rancho Cordova/Sacramento area.Preferred Languages Listed Below:Armenian, Korean, Mandarin, Cantonese, Russian, Vietnamese, Cambodian, Tagalog, Japanese, Thai, Laotian, PunjabiAbout Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Roseville , Bilingual Customer Service Representative, Other , Roseville, California