Classification: Non-Exempt / Non-Bargaining
Acts as the company's public representative and provide first
level support for all incoming Consolidated Communications payment
arrangements and payment needs. Enjoy the flexibility of working
from home while also leveraging technology to feel part of an
exciting team of driven peers and leaders.
The Call Center Collector supports the Credit and Collections
Organization utilizing INI (Interaction Agent Desktop) as well as
other supporting applications as needed for completing customer
interactions related to payment and payment arrangements.
Ability to learn, use and work with INI ( Interaction Client
Agent Desktop Phone System) plus other supporting applications as
needed such as; Semafone, FirsTech payment Interface, Kenan,
Siebel, Kansys, MACC and Web Portal.
Ability to work and function in a fast pace call center
environment with multiple priorities while handling inbound calls
to meet required measured standards while maintaining a positive
Consistently demonstrates excellent collection service skills
and ability to assist customers with their payment needs and have
willingness to help customers in difficult times.
Promotes good customer relations in all transactions and
Exercises constant awareness and knowledge of privacy issues
while working with customer accounts
Responds to and resolves customer complaints by researching the
problem and developing appropriate solutions within an empowered
environment and in accordance with company guidelines.Meets or
exceeds established monthly quality monitoring measurements.
Proactively follows up and coordinates with other departments to
ensure resolution of customer issues.
Performs miscellaneous duties as assigned by a supervisor or
manager including customer account research, special reports and
Reports for work remotely from their primary residence. (subject
to change based on the needs of the business)
Reports for work on time and maintains a satisfactory attendance
Technical training or knowledge:
Working knowledge of computers
Requires ability to operate general office machines, telephone
and flexibility to work while wearing a headset.
Must have a minimum keyboard typing speed of 40 W.P.M.
Professional training and knowledge: Must have a demonstrated
ability to communicate effectively with customers and other
employees. Must have excellent customer service skills. Must be
able to demonstrate clear and written communication skills. Must
maintain a neat appearance.
A minimum of one year of public contact or customer service
experience, preferably in telecommunications or comparable
General education or equivalent: High School Diploma or
Physical Demands: Physical demands are minimal and consistent
with the performance of routine clerical duties in an office
setting. Most of the day is spent sitting at a desk, working with
computers, printers, files and standard office files. Limited
physical activity is required to file, maintain office supplies and
materials and maintain office equipment. Must speak grammatically
and write correct and clear English, Spanish or other language as
required. Must have the ability to access, input and retrieve
information from the computer. Must be able to discern dial tone
and telephone ringing signal
Equal Opportunity Employer
All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender
identity or expression, sexual orientation, national origin,
marital status, familial status, genetics, disability, age, veteran
status or any other characteristic protected by law.