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MD Field Claims Representative Trainee, I, II, Sr

Company: National General Management Corp
Location: Roseville
Posted on: June 6, 2021

Job Description:

Primary Purpose:Responsible for creating a comprehensive estimate of damages for 1st and 3rd party material damage claims leading to the proper disposition of claims. Study and successfully complete any required training including but not limited to company prepared training programs, outside courses as deemed appropriate and on-the-job training. There is close supervisory review of ongoing progress and results of work. This position is field based and will cover the Elk Grove, California Territory.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.Create an estimate of damages for 1st and 3rd party material damageInspect damaged property and complete appropriate estimates and documentationWork toward claim resolution by maintaining regulatory compliance and fair claims practices within their authoritySummarize claims in excess of authority and submit to manager for approvalMaintain relations with both internal and external customersNegotiate settlements, make settlement payments and document all activities in the fileIdentify potential subrogation and fraud referral opportunities and refer to the appropriate representatives when potential existsStay informed of changes in the collision repair industry as well as statutory and regulatory changes as they relate to material damage and communicate these changes to other claims personnelPerforms other duties as directedTraineeAll of the above duties and responsibilitiesLevel IAll of the above duties and responsibilitiesServe as a mentor for other field claims representativesAssist with file reviews and file audits as neededLevel II or SeniorAll of the above duties and responsibilitiesAssist with any special projectsPossess the skill set and ability to perform CAT related duties, including the travel required for this dutySeniorReceive claim assignments and verify/investigate coverage and document all appropriate information with very limited Supervisory involvementMay inspect damaged property during an investigationMay work with attorneys in resolving serious and complex lawsuits which may mean: conduct negotiations and settlements within authority level, track and document the quality of service provided by defense counsel and manage litigation and recovery costs, and assist manager with research of complex issues and development of defense strategies on litigated filesMay assist in training and development of other team members or serve as a mentor for othersMay assist with file reviews and auditsProficient and able to train others in using all systems and technology used within the companyMay be required to make personal appearances on behalf of the company when requestedMay also assist manager with preparing reports and completing projectsMinimum Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience in any combination of the areas: automobile estimates, collision repair and/or insurance environmentMust possess valid driver licensing and continuing education to keep license currentAbility to obtain and maintain adjuster licenses as requiredProficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)Ability to operate electronic devices including computers, cameras and cell phonesPossess effective interpersonal skillsPossess effective negotiation skillsAbility to problem solve, resolve conflicts and empathize with customersPossess effective skills in time management, organization, the ability to work under pressure, adhere to project deadlines and remain flexible in a changing environmentAbility to travel up to 10%Must possess effective verbal and written communication skillsTraineeAll of the above minimum skills and competenciesLevel IAll of the above minimum skills and competenciesPossess basic knowledge of material damageLevel IIAll of the above minimum skills and competenciesMust possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)Possess 3+ years of experience as a material damage estimator either in the insurance industry or the collision repair industrySeniorAll of the above minimum skills and competenciesMust possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)Possess 3+ years of experience as a material damage estimator either in the insurance industry or the collision repair industryDesired Skills:At Trainee Level Possess knowledge of estimatics software (Mitchell/CCC/Audatex, etc.)Successful completion of one or more of the industry related courses or workshops: I-CAR training, structural damage analysis, steering and suspension, RV and heavy equipment and/or ASEPossess 1+ years (Level I) or 2+ years (Level II) or 5+ years (Senior) of experience as a material damage estimator either in the insurance industry or the collision repair industry#LI-EA1National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Keywords: National General Management Corp, Roseville , MD Field Claims Representative Trainee, I, II, Sr, Other , Roseville, California

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