Agency Receptionist Customer Svcs Specialist Sr

Company: State of Minnesota
Location: Roseville
Posted on: May 3, 2021

Job Description:

As the Receptionist for the Minnesota Department of Education, you will serve as an initial point of contact for visitors and callers to our organization. You will be nimble in directing inquiries, answering questions, and representing our organization in a positive way. You will flex your technical skills by managing website content, and providing support for communications accessibility requirements. Duties include: Answering all incoming calls to the department's main line and determining the callers' needs; Directing in-person visitors to the department, and directing them to the appropriate staff or location; Monitoring events and safety issues in the building, parking lot, and facility, and managing first-response to emergency situations; Providing administrative support to the Human Resources Office, including support for benefits signup and events; Managing website content, and ensuring website content is clear and accessible. Qualifications Minimum Qualifications Ability to use customer skills on the phone, in person and online to provide effective general and specialized office support; Ability to perform production typing with extensive use of numbers, charts and columns, and type letters, forms, memoranda and other materials; Ability to design, interpret, and explain administrative and program procedures; Preferred Qualifications Experience with MS Word and State Accessibility Standards; Administrative support experience; Experience working within a regulated environment; Strong writing skills; Experience with document creation using desktop publishing software; Experience with website content management. Application Details Why Work For Us GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year. How to Apply Click "Apply" at the bottom of the page. If you have questions about applying for jobs, contact the job information line at . For additional information about the application process, go to Contact If you have questions about the position, contact Kelsey Baumann at AN EQUAL OPPORTUNITY EMPLOYER The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply. We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at or email . Please indicate what assistance you need.

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