Customer Care Representative

Company: The CalAtlantic Group
Location: Roseville
Posted on: May 3, 2021

Job Description:

Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

+ Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product

+ Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.

+ Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within five (5) days

+ Schedule and supervise trade partner repairs in homes after delivery to homeowner

+ Respond and make contact to service claims via the Regional Operating Center or the division within 48 hours of receipt

+ Set inspection of service claim within seven (7) days of receipt

+ Set work appointment with trades to make needed repairs within 10 days

+ Complete the agreed upon warranty items for the customer in one visit to the home 80% percent of the time on the initial work appointment

+ Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 23 days

+ Provide accurate and timely information to Customer Care Manager on progress and scopes of work

+ Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service

+ Evaluate trade partner and product performance. Provide ongoing information to Customer Care Manager as it relates to quality of workmanship and materials

+ Participate in emergency on call rotation service schedule

+ Work with Customer Care Manager on special projects or Division President as needed

+ Participate and attend department meetings

+ Keep accurate service request logs and documentation of all work performed

+ Perform all other duties as assigned

EDUCATION AND ADDITIONAL REQUIREMENTS:

+ Minimum three (3) years residential customer care or construction field required

+ High school diploma or GED preferred, but will accept equivalent work experience

+ Valid driver's license

+ Maintain regular attendance and punctuality relative to daily work schedule is required

+ Excellent communication skills, verbal and written

+ Basic skills in Microsoft Office

+ Strong organizational and interpersonal skills

+ Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

+ Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

+ Follow directions from a supervisor

+ Understand and follow work rules and procedures

+ Accept constructive feedback

+ Team player

PHYSICAL REQUIREMENTS:

Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs, climb ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.

Posting Job Title: Customer Care Representative

ID: 2021-16769

Posting Location: Roseville, CA

External Company Name: Lennar Homes

External Company URL: http://www.Lennar.com/

Telecommute: No

Region/Company: Roos Region

Keywords: The CalAtlantic Group, Roseville , Customer Care Representative, Other , Roseville, California