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Engagement Coordinator

Company: Oakmont Management Group
Location: Roseville
Posted on: May 3, 2021

Job Description:

Who We Are: Oakmont of Westpark is an exquisite campus with all new amenities and equipment. We are building a team of dedicated ENERGIZED individuals who are excited about creating an amazing experience for our residents.

We are looking for an outgoing, social individual, who has the skills to create in-depth, meaningful relationships with our residents. If you are the go-to for a friendly conversation, an idea for fun, and you have a great talent for making and keeping connections- we want to speak to you!

The Engagement Coordinator serves as a point of contact and personal Concierge for all new residents as they transition into the Community, as well as those residents who are at risk for departing due to a need for ongoing support acclimating to the Community.

Here's some of what youll do:

Proactively use your magnetic personality to create positive relationships with our new residents, assisting in the pre-move-in process, and facilitating communications to ensure a seamless experience for the resident and families.

Provide a new resident orientation experience that is personalized and helps all new residents acclimate to their apartment, community, fellow residents, and members of the Oakmont Team.

Maintain daily interactions with the resident over the first 30 days (minimum, making sure they are engaged in community activities, social networking, use of community facilities and amenities, maintaining a connection with loved ones. You will ensure their expectations are exceeded and personal needs are met.

Identify residents at risk of departure and determine strategies to meet the needs of these residents using targeted, personalized re-engagement approaches.

This is a full-time, non-exempt position. Standard hours of work will be established by the community and may be a weekday, weekend, or some combination of both schedules to ensure the needs of the residents are being met. This position may also include some travel to home office or communities within the assigned region, generally not expected to be more than ten (10) percent of the time.

Here's what our ideal candidate would have:

* Senior living industry experience preferred, plus customer service experience in a similar setting required (e.g. luxury hotel, day spa, country club, etc.) * Proficiency with current technology; ability to connect seniors to current applications to remain connected. * Sales or marketing experience in a related field highly desirable; ability to coordinate events or activities a plus. * Must successfully complete all pre-hire requirements, including a criminal background clearance or exemption, prior to beginning work. * Excellent organizational and time management skills with the ability to meet tight deadlines while still maintaining accuracy. * Must be highly motivated and able to work with little direction at times or with a sense of urgency and specific instruction at other times.

Why you should choose a career with Oakmont:

* Excellent reputation and employee supported environment * Potential to develop your career through promotional opportunities; ability to transfer and travel within the company * Vacation, Personal Day, Sick Pay, Holidays * Medical, Dental and Vision benefits * Student Loan Refinancing * 401k Retirement Plan & Life Insurance * Pet Insurance * Employee Assistance Program * Emergency Family Fund

Candidate must pass a Criminal Background check and Health Screening tests, including the COVID-19 Polymerase Chain Reaction (PCR) test within 72 hours of the start date.

About Oakmont: Oakmont Senior Living is a recognized leader in the retirement industry, having planned and developed more than 50 retirement communities in the western United States. Oakmont strives to create an atmosphere of family and community among staff, residents, and resident family members. We know that caring and meaningful relationships are the foundation for a rewarding life. Our belief and our mission are to treat each member of our community with respect and compassion. Our staff is hand-selected for their skills, previous experience, and passion for working with the elderly. Our practice is to incorporate joy and laughter alongside our expectations of excellence. Walk into our community and feel our pride in ownership and commitment to service.

EEOC: Oakmont Management Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including pregnancy, gender identity, and sexual orientation), marital or parental status, physical or mental disability, family medical history or genetic information, military status, or unfavorable discharge from military service. These protections extend to all management practices and decisions, including any recruitment and hiring practices, appraisal systems, promotions, and training and career development programs.

Keywords: Oakmont Management Group, Roseville , Engagement Coordinator, Other , Roseville, California

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