Mortgage Loan Specialist II-Customer Contact

Company: PennyMac
Location: Roseville
Posted on: May 3, 2021

Job Description:

The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.

• Performing complex data and document validation
• Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.)
• Handling more complex calls, emails or chat sessions
• Completing appraisal eligibility tasks
• Evaluating loan applications for compliance with product guidelines
• Evaluating loan applications for regulatory compliance
• Interacting with multiple departments to expedite processing and/or issue resolution
• Performing other related duties as required and assigned
• Demonstrating behaviors which are aligned with the organizations desired culture and values

• Must be a team player with strong attention to detail and able to work independently
• Proven track record at delivering timely and accurate information in a fast-paced environment
• Excellent critical thinking, problem solving, mathematical skills and sound judgment
• Effective time management skills to deliver work on time
• Highly proficient communicator, written and oral
• Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)
• Financial Services and, if possible, mortgage industry experience preferred
• General understanding of applicable Federal, State and Local regulations

Keywords: PennyMac, Roseville , Mortgage Loan Specialist II-Customer Contact, Other , Roseville, California