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Customer Service

Company: Reviver
Location: Roseville
Posted on: May 3, 2021

Job Description:

At Reviver were introducing the world to the first-ever digital vehicle license plate. Were looking for individuals who want to prove themselves in a highly competent and fast-moving environment You will get hands-on experience with a revolutionary hardware product, and solve complex problems along the way.

Role and Responsibilities

Identify complex problems and review related information to develop and evaluate options and implement solutions.

  • Using a computer application to manage large amounts of information, including creating and editing, simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
  • Confer with customers by telephone to provide information about products or services, take or enter orders, or cancel accounts.
  • Resolve customers billing or service complaints.
  • Use support tools and training to respond to inquiries to ensure customer satisfaction.
  • Look for opportunities to improving the customer experience.
  • Identify and escalate priority issues that need immediate attention.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as any action taken.
  • Process customer information.
  • Organize and prioritize work.
  • Promote products and/or services.
  • Collect and process payments or fees.
  • Will be required to assist with shipping and receiving product

Qualifications and Education Requirements


  • Microsoft Office
  • Proficient in Excel

Required Skills/Abilities

  • Able to efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced environment.
  • Must be able to thoroughly investigate customer inquiries and/or issues.
  • Open to feedback, believing in a culture of continuous improvement as you work toward individual and department goals.
  • Able to take direction and quickly learn procedures, processes, and products.
  • Comfortable using technology.
  • High attention to detail and well organized.


Highschool Diploma or equivalent

4+ years of working in a customer service environment

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Keywords: Reviver, Roseville , Customer Service, Other , Roseville, California

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