Tiffany & Co the name instills images of Beauty, Romance and the
iconic Blue Box. It is a Symbol of Excellence. For 175 years,
Tiffany has created a legacy of exquisite designs and romantic
ideals. Tiffany & Co.'s rich heritage of celebrated artists,
historic milestones and magnificent jewelry creates the foundation
from which our employees build upon each day. Tiffany employees are
passionate, kind and professionally committed. We hold ourselves
and our co-workers to very high standards. We continually educate
ourselves about new merchandise collections, cultures and the
evolving luxury market. Our respect and love for the brand creates
a workplace like no other.
We expect our employees to deliver the Tiffany Experience to
each and every client and Tiffany is committed to creating an
organization that recognizes and rewards excellence in service of
this promise. For us, it is a dream to be associated with a company
that is forever aligned with exquisite craftsmanship, timeless
design and a dedicated commitment to corporate sustainability
The Operations Professional is the heart of the back of house
operations in a Tiffany store. The Operations Professional has
strong communication and problem solving skills and works
effectively with sales professionals, management, corporate
partners and clients to drive store sales and profitability. Duties
include providing exceptional client service, order fulfillment,
inventory management, and ensuring merchandise is delivered; all
with the Tiffany Touch.
Sales: Deepen the relationship with our clients
to drive lifetime loyalty and spend. Carry out operations functions
to support the store in consistently achieving or exceeding
monthly, quarterly and annual store sales plan. Capture data during
client interactions to cultivate new and existing clients.
Effectively handle internal and external phone and e-mail
correspondence and partner with Sales Professionals and management
to optimize sales opportunities.
Service: Elevate in store experience
consistently delivering memorable moments. Demonstrate passion as a
Tiffany brand ambassador by providing the Tiffany Touch during
every client interaction. Demonstrate Client Experience Behaviors
identified within the TEI program (Voice of Client Survey). Execute
best practices by optimizing hospitality and store amenities to
create unique experiences and take action on TEI performance and
client feedback. Utilize deep knowledge of product, service, and
care and handling instructions to maximize client satisfaction
during each interaction.
Operational Excellence: Provide exceptional
operational support to drive sales and service. Execute daily tasks
such as order fulfillment, shipping, receiving and replenishment,
cleaning jewelry, transferring merchandise, taking in jewelry
repairs and cleaning merchandise, following company operational
policies and procedures. Monitor and reconcile merchandise
inventory, using reports and systems to assess inventory accuracy,
report discrepancies to management or corporate partners.Partner
and communicate effectively with Sales Professionals, management
and clientsto respond and follow up on requests for assistance in
product and service information, service, repairs, shipping and
inventory quickly and accurately. Support Company operations
efficiency objectives by ensuring all activities maximize
productivity and by providing feedback on process changes through
NOTE: All applicants forOperations Professional positions will
be required to complete a Pre-Hire Assessment as part of the
- Strong Analytical skills
- Proficient in Microsoft Word and Excel.
- Ability to work retail store hours as necessary, including
nights, weekends and holidays.
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day
- Must have authorization to work in the United States or in the
country where the position is based.
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of
America (GIA) course work.