RosevilleRecruiter Since 2001
the smart solution for Roseville jobs

Customer Service Associate (CSA)

Company: SolarEdge
Location: Roseville
Posted on: May 3, 2021

Job Description:

SolarEdge is the fastest growing smart energy company and the world's #1 residential solar provider, with offices in 22 countries. Our latest flexible solution, SolarEdge Energy Hub has won multiple industry awards for its ability to get homeowners battery-ready, EV-ready, and future-ready. We address a broad range of energy market segments, including commercial solar, EV charging, UPS, and Grid Services solutions.

Customer Service Associate (CSA) is the voice of SolarEdge. In this very critical role you will need to always present a positive, understanding and empathetic voice to the customer. The CSA will assist our technical call center support team by directing all inbound calls. They will answer incoming calls from customers, answer inquiries and questions, handle complaints, determine correct service group through information provided.

Duties and Responsibilities:

Answer all incoming calls to ensure a world class experience.
Handle customer inquiries or gather the correct information to direct and/or assign the call. Quickly identify and escalate priority issues to the correct service Tier or Department.
Research required information using available resources Manage and resolve customer complaints directly or through our support team Provide customers with product and service information Enter new case information into system Update existing customer call information into the system, as needed Route calls to appropriate resource Follow up customer calls where necessary Document all call information according to standard operating procedures

Required Skills and Qualifications:

High school diploma or equivalent 2 - 4 years' experience in a call center or customer service environment Experience and in depth knowledge of call center telephone technology Expert in customer service principles and practices Proficient in relevant computer applications Advanced communication skills and the ability to stay calm in every situation Excellent accuracy with data entry and typing skills Knowledge of administration and clerical processes

Keywords: SolarEdge, Roseville , Customer Service Associate (CSA), Other , Roseville, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Music Teacher, Elementary School Pool for
Description: Date Posted: 2/12/2021 Application Deadline:
Company: Woodland Joint Unified
Location: Woodland
Posted on: 05/12/2021

Electrical Assembling
Description: b ELECTRICAL ASSEMBLING /b /p p Kelly Services is hiring Electrical Assemblers to start b Immediately /b for a day shift in the Sacramento CA area. /p p Schedule is: Monday through Friday 8am (more...)
Company: Kelly
Location: Woodland
Posted on: 05/12/2021

Small Farms Advisor with The University of California, Division of Agriculture and Natural Reso[...]
Description: A Non-Profit Professional Society Promoting Research, Education, and Awareness of Weeds in Managed and Natural Ecosystems Jobs Small Farms Advisor with The University of California, Division of Agriculture (more...)
Company: Jobleads
Location: Woodland
Posted on: 05/12/2021


Customer Service Representative
Description: AIG is currently hiring and has the ability to complete virtual interviews and training. These positions are remote at this time and will lead to working in the office in the future.Who we are American (more...)
Company: AIG
Location: Woodland
Posted on: 05/12/2021

Coach, Varsity Assistant Football, for Pioneer High School for 2020-2021 Season
Description: Date Posted: 3/16/2021 Application Deadline: Until
Company: Woodland Joint Unified
Location: Woodland
Posted on: 05/12/2021

Credit Analyst
Description: p class MsoNormal strong span lang EN-IN style color: black mso-ansi-language: EN-IN Role: /span /strong strong span lang EN-IN style mso-ansi-language: EN-IN Credit Analyst (more...)
Company: AMISEQ
Location: Woodland
Posted on: 05/12/2021

MACHINE OPERATORS
Description: Job Description Summary: Metal Sales is the nation apos s largest manufacturer of metal roofing and building systems with 21 locations across America. Our Woodland branch located in Woodland, CA has openings (more...)
Company: Metal Sales Manufacturing
Location: Woodland
Posted on: 05/12/2021

Data Entry Clerk
Description: Job Title:Data Entry Clerk Location:woodland Hills ,CA Duration:6 Months Job Description: Skill Set College degree preferred but not
Company: CareerbuilderUS
Location: Woodland
Posted on: 05/12/2021

Associate Risk Management Consultant
Description: PURPOSE OF THE JOBThe purpose of the Associate Risk Management Consultant position is to provide risk management services that focus on supporting the Workers apos Compensation and Property Casualty (more...)
Company: ICW Group
Location: Woodland
Posted on: 05/12/2021

Machine Operator
Description: POSITION SUMMARY Sets up and operates a variety of press, CNC and saw machines. Lifts work piece manually, positions and secures it on holding fixture. Moves machine controls to engage automatic feed (more...)
Company: Watts Water Technologies, Inc.
Location: Woodland
Posted on: 05/12/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Roseville RSS job feeds