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Pipeline-Home Loan Specialist I-Customer Contact

Company: PennyMac
Location: Roseville
Posted on: November 18, 2020

Job Description:

The Home Loan Specialist I is a dynamic role supporting various Channels. The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels. Performing routine data entry and validation tasks Initiating third party orders (title, appraisal, hazard, flood cert, credit, etc.) Reviewing and validating loan documents Handling routine calls, emails and/or chat responses Assigning and distributing work loads Monitoring work queues and intervening as needed Interacting with multiple departments to expedite processing and/or issue resolution Performing other related duties as required and assigned Demonstrating behaviors which are aligned with the organization---s desired culture and values Must be a team player with strong attention to detail and able to work independently Proven track record at delivering timely and accurate information in a fast-paced environment Excellent critical thinking, problem solving, mathematical skills and sound judgment Effective time management skills to deliver work on time Capable communicator, written and oral Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) Financial Services and, if possible, mortgage industry experience preferred General understanding of applicable Federal, State and Local regulations 0 Associate's Degree

Keywords: PennyMac, Roseville , Pipeline-Home Loan Specialist I-Customer Contact, Other , Roseville, California

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