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Home Loan Specialist II-Customer Contact

Company: PennyMac
Location: Roseville
Posted on: October 15, 2020

Job Description:

The Home Loan Specialist II is a skilled role supporting various Channels within the Mortgage Fulfillment Division (MFD). The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.

Performing complex data and document validation

Troubleshooting third part orders (title, appraisal, hazard, flood cert, credit, etc.)

Handling more complex calls, emails or chat sessions

Completing appraisal eligibility tasks

Evaluating loan applications for compliance with product guidelines

Evaluating loan applications for regulatory compliance

Interacting with multiple departments to expedite processing and/or issue resolution

Performing other related duties as required and assigned

Demonstrating behaviors which are aligned with the organization’s desired culture and values

Must be a team player with strong attention to detail and able to work independently

Proven track record at delivering timely and accurate information in a fast-paced environment

Excellent critical thinking, problem solving, mathematical skills and sound judgment

Effective time management skills to deliver work on time

Highly proficient communicator, written and oral

Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

Financial Services and, if possible, mortgage industry experience preferred

General understanding of applicable Federal, State and Local regulations

3

Associate's Degree

Keywords: PennyMac, Roseville , Home Loan Specialist II-Customer Contact, Other , Roseville, California

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