Our vision at Petco is Healthier Pets. Happier People.
Better World. We’re making things better for pets, people and
the planet through our Think Adoption First philosophy, the Petco
Foundation and other important initiatives that focus on putting
animals first, educating pet parents and reducing our carbon
footprint. The journey starts with knowledgeable, passionately
engaged associates who are proud to recommend Petco as a place to
work, who believe in our Vision and who are committed to delivering
a superior customer experience.
From our retail stores and our network of Distribution Centers
to our Corporate offices, you’ll work with others who share your
values and commitment. We seek individuals who are passionate about
animal welfare, have great people skills and are driven to grow and
advance in their careers with us. Our ongoing growth is
creating exceptional opportunities for professional development and
personal enrichment throughout our organization.
The General Manager (GM) is responsible for leading through
Petco’s vision of “Healthier Pets . Happier People.
Better World.” in order to develop a high-performing
team that consistently delivers top-line sales growth while
maintaining a focus on the welfare, health, and proper care of all
animals. The GM leads a team of store department managers and is
accountable for all aspects of managing a single retail store,
including all in-store services. This leader drives his/her
business through a focus on people (talent acquisition, training,
and development), performance (guest service, sales, and expense
control), process (standard operating procedures and policies),
which will result in overall profitability. This position requires
a passion for pets, focus on process excellence, a drive for
results, and the ability to lead and influence.
Essential Job Functions: The incumbent must be able to perform
all of the following duties and responsibilities w ith or
without a reasonable accommodation
The GM r egularly exercises discretion and independent judgment
as they execute all store activity to create the best
possible partner, guest and pet experience. As a leader of people &
pet care, the GM should execute all tasks skillfully and
consistently through the following (as well as all other
projects/duties as assigned):
Build a team that embodies the Petco brand by delivering
exceptional service and driving guest loyalty.
Attract, hire, and retain a diverse team of top talent.
Train, coach, and develop department level leaders and
hourly store partners in all areas and functions required to run
the store efficiently and to Petco standards, including the
effective rollout selling models
Create an environment that inspires and encourages the growth
and engagement of partners.
Promote a positive culture of teamwork by working alongside the
leadership team, establishing priorities, and providing clear
Ensure quick and courteous service to all PETCO customers by
helping partners determine the guest’s needs and by sharing product
knowledge with partners to enable them to suggest the appropriate
merchandise to meet the customer’s needs.
Responsible for all partner performance management in the
Demonstrate and support a continuous improvement and growth
Meet or exceed goals related to total store sales,
profitability, and operational excellence.
Schedule and adjust labor hours & payroll to maximize
productivity, achieve sales & payroll goals, and complete
Review and interpret financial and operational reporting
regularly, including store visit and audit results.
Identify underperforming metrics and develop strategies that
leverage Petco programs, tools, and resources to improve and grow
Market the store and its products, oversee planning of in-store
and community events, such as adoptions, school visits and other
local promotions and animal-welfare events.
Ensures the proper health, appearance, welfare, and proper
handling of all animals.
Ensures merchandise is properly priced, displayed and stocked
according to inventory levels appropriate for the store; make
merchandising decisions with consideration of visual standards,
special ad set-up and monthly ad planner guidelines, adjusting
these as necessary to best implement in each individual store.
Completes and submits accounting, inventory management and
payroll paperwork in a timely manner; ensures all expenses are
maintained within budgeted levels.
Maintains the store’s appearance adheres to Petco operational
standards and safety procedures.
Protect Petco pets & merchandise, and minimize loss by ensuring
all store standards and operating procedures are met, including
workplace safety, inventory control, and loss prevention.
Ensures store is opened/closed in accordance with policies and
procedures, especially those relating to safety and security.
Responsible to maintain the store’s professional image,
appearance and cleanliness.
Nature of Supervision:
General instruction is provided on some, but not all tasks to be
The District Manager will periodically review the store
performance and results.
The General Manager is expected to manage the store’s payroll,
sales and shrink
budgets and is held accountable for results.
The GM is responsible for all people working and activities
conducted in the
center stores and services functions.
The majority of job duties are conducted indoors, although
merchandise stocking, customer carry-outs, and bank deposits
will require that an
employee leave the store briefly. Because this position requires
kneeling, moving merchandise (up to 50 pounds, as necessary) and
long periods of time, there may be risk of injury resulting from
failure to follow
safety precautions and procedures. A limited amount of travel
will be required.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, age, protected
veteran status, or any other protected classification.
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