Deployment Operations Specialist
Company: Skild AI
Location: San Mateo
Posted on: April 1, 2026
|
|
|
Job Description:
Company Overview At Skild AI, we are building the world's first
general purpose robotic intelligence that is robust and adapts to
unseen scenarios without failing. We believe massive scale through
data-driven machine learning is the key to unlocking these
capabilities for the widespread deployment of robots within
society. Our team consists of individuals with varying levels of
experience and backgrounds, from new graduates to domain experts.
Relevant industry experience is important, but ultimately less so
than your demonstrated abilities and attitude. We are looking for
passionate individuals who are eager to explore uncharted waters
and contribute to our innovative projects. Position Overview As a
Deployment Operations Specialist, you will be the connective tissue
between customers, product, and engineering teams. You will ensure
that our robotic systems deliver consistent value in the field,
proactively resolve operational challenges, and build processes
that scale. This role requires a unique mix of technical acumen,
customer empathy, and operational rigor. Responsibilities Customer
Site Operations: Oversee daily operations at customer locations,
ensuring robotic systems function reliably and meet service
expectations. Customer Satisfaction: Enhance the customer
experience during deployments by identifying pain points, driving
solutions, and ensuring smooth handoffs between teams. Change
Management: Manage customer change requests, clearly communicating
schedule and budget impacts to all stakeholders. Issue Management:
Act as the supporting point of contact for escalated technical
issues, including root cause analysis and early detection of system
anomalies. Field Testing & Maintenance: Assist with site mapping,
on-site system testing, preventative maintenance, and upgrades to
ensure long-term reliability. Performance Reporting: Compile,
analyze, and present operational performance metrics (e.g., task
success rates, system health) for regular reviews. Transition
check-ins from weekly (during pilot) to monthly or quarterly for
steady-state operations. Process Improvement: Identify, design, and
implement process improvements that enhance operational efficiency
and customer outcomes. Training & Enablement: Coordinate customer
training sessions and establish scalable support models for
customer success teams. Travel: Spend up to 20% of your time
traveling to customer sites for deployment support, operational
reviews, and field testing. Preferred Qualifications 6 years of
experience in product operations, technical operations, or field
deployment (preferably robotics, hardware software systems, or
complex enterprise SaaS). Strong technical problem-solving skills
with the ability to quickly learn complex systems. Proven track
record of supporting cross-functional customer stakeholders,
product, and engineering. Excellent communication and
organizational skills with the ability to distill complex issues
into clear updates. Experience with performance metrics reporting,
root cause analysis, and operational process improvement.
Keywords: Skild AI, Roseville , Deployment Operations Specialist, IT / Software / Systems , San Mateo, California
