Retail Customer Service Specialist (full-time/part-time)
Company: Living Spaces
Location: Roseville
Posted on: May 19, 2023
Job Description:
Current Living Spaces Employees: Please apply via your internal
Workday Account.At Living Spaces, we take pride in being an
environment that cultivates the best in our Team Members. From our
corporate office in La Mirada, to our Distribution Centers,
Manufacturing, Guest Services, Transportation, to any of our retail
stores in the United States, you'll find Team Members who have
started and grown their careers at Living Spaces. We are a company
driven by our core values of humility & respect, passion,
innovation, speed & simplicity, fanatic discipline, social
responsibility, coupled with the desire to provide our guests with
the best possible experience they can have while furnishing their
space.We continuously strive to find dedicated, innovative, driven,
enterprising Team Members to help drive our corporate vision - to
be the best furniture retailer in the country. If you possess these
skills, we invite you to join the journey at Living Spaces.Position
Summary The primary role of the Operations Specialist - Retail is
to partner with the Operations Supervisor to ensure success in all
guest interactions and transactions with a Guest First mentality.
Will maintain the cash office and Operations counter with precise
execution of Standard Work.Position Description Essential Duties
and Responsibilities include the following. Other duties may be
assigned.
- Complete and demonstrate the ability to effectively execute all
company training modules
- Greet and engage guests on sales floor
- Help in Kids Spaces as needed
- Ensure team completes and demonstrates the ability to
effectively execute to company expectations
- all new hire and ongoing training modules
- Completes required training in the expected timeframe, and
participates in ongoing learning opportunities
- Execute standard work expectation in the front end, fun room,
prep kitchen, and beverage bar
- Assist Store Manager in resolving guest escalations, returns,
discounts
- Ensure check-out/in processes is executed
- Execute cash office procedures to exacting standards in
Standard Work about 40% of the day
- Establish a self-audit routine in compliance with Asset
Protection Audit
- Ability to work weekends and most holidays
- Able to work in a fast-paced environment
- Perform all guest email follow-up
- Ability to effectively communicate with all levels of
leadership
- Ability to work weekends and most holidays
- Able to work in a fast-paced environmentQualifications
Education/Experience: High School Diploma or GED equivalent. 1 year
of retail experience in a direct customer interactive environment
required. 1-2 years of customer service experience. High volume
experience is preferred. Equivalent combination of education and
experience will be considered.Computer Skills: To perform this job
successfully, an individual must have proficient experience in
Microsoft Office programs.Position Hiring RangeThe hiring pay range
provides a guide for what we would reasonably pay for the position.
Pay is determined by various factors including market demand,
applicable skills, work experience and education, location, company
budget, and in-demand skill sets.$16.15 - $20.95Retail, Guest
Services, and Distribution Center Team Members are eligible to
receive a team bonus based on meeting specific monthly goals and
KPI's. Bonus amounts are based on the level of achievement and the
total hours worked during the bonus eligible month.Benefits
Include:
- Medical
- Dental
- Vision
- 401(k) (full and part time eligible)
- Vacation
- Sick Time
- Flex Spending Account
- Employee Assistance ProgramFor more details, please visit our
website at: Careers ()Equal Opportunity EmployerIt is our policy to
abide by all federal, state, and local laws prohibiting employment
discrimination based solely on a person's race, color, religious
creed, sex, national origin, ancestry, citizenship status,
pregnancy, physical disability, mental disability, age, military
status, or status as a Vietnam-era or special disabled veteran,
marital status, registered domestic partner or civil union status,
gender (including sex stereotyping and gender identity or
expression), medical condition (including but not limited to,
cancer related or HIV/AIDS related), sexual orientation, or any
other protected status except where a reasonable, bona fide
occupational qualification exists.E-VerifyLiving Spaces
participates in E-Verify. All newly-hired team members are queried
through this electronic system established by the Department of
Homeland Security (DHS) and the Social Security Administration
(SSA) to verify their identity and employment eligibility.Applicant
Privacy
Keywords: Living Spaces, Roseville , Retail Customer Service Specialist (full-time/part-time), Hospitality & Tourism , Roseville, California
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