Customer Service Rep Bilingual

Company: Conduent
Location: Alta
Posted on: September 16, 2022

Job Description:

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join our Guaynabo team as an Onsite Full-time Bi-lingual Customer Experience Associate at rate of pay $11.00/hour earn up to additional $245/month as incentive pay. Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. Enjoy Excellent Training, Career Opportunities, a Great Culture, Newly updated facility and Great Benefits About the Role You will be supporting our client's customers as the first point of contact. You will answer questions concerning their accounts. You will help customers with their account issues while providing them with exceptional customer service.As a Customer Experience Associate, you will be responsible for:

• Identifying customer needs, answering questions, or resolving problems
• Using the tools provided to guide you through customer conversations
• Providing customers with important information while communicating in a warm empathetic manner
• Gathering information to keep customer profiles and accounts up to date
• Providing exceptional customer service Requirements:
  • Have a High School Diploma or an equivalent level of education
  • Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship
  • Be able to successfully pass a criminal background check and drug test
  • Be able to type a minimum of 20 WPM (words per minute) on a computer
  • Have prior clerical/ customer service work experience About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form . You may also click here to access Conduent's ADAAA Accommodation Policy . At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

Keywords: Conduent, Roseville , Customer Service Rep Bilingual, Hospitality & Tourism , Alta, California