Assistant Store Business Manager
Company: Living Spaces Furniture
Location: Roseville
Posted on: August 4, 2022
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Job Description:
Current Living Spaces Employees: Please apply via your internal
Workday Account.
Living Spaces is a growing home furnishing brand and we continue to
open new locations. We know in order to stay current with the times
and trends, we have to perpetually update our look and selection.
What has truly sustained our growth - from 1 to over 20 locations,
from 100 employees to over 2,000, from a humble home furnishings
store to a widely recognized and respected lifestyle brand - are
the talented individuals who have taken us there. We are looking
for innovative, driven, and passionate professionals to join our
team so we can reach even greater heights together.
We believe that a great team member experience leads to an even
better guest experience. That is why we place a huge emphasis on
building a great culture within our teams. Our ideal candidate will
have natural talent: meaning, they possess the capacity and
commitment, along with an openness to being coached around skills
that will ensure they delight and exceed the expectations of our
guests in all areas of Living Spaces business. We also believe in
our team members taking ownership of their performance and how that
contributes to the overall success of their role.
Position Summary
The primary role of the Assistant Store Manager (Business Manager)
is to teach, train, and develop the store teams in their
understanding and application of Foundational Excellence (Standard
work, Talent, and Leadership), warehouse logistics, floor
merchandising and operational guest execution. Enable the store and
the business segments within to exceed targeted revenue budget
while maintaining the highest levels of guest satisfaction as
measured by guest surveys. Success in the role of Business manager
requires having a 4-wall holistic approach to business
operations.
Position Description
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
* Develop and support the supervisor team to ensure the sales team
understands their individual role and contribution as it relates to
all components of the store operating procedure
* Facilitate ownership over staffing, creating store schedule,
showroom presentation and maintain a high level of guest
satisfaction
* Partner with HR Business Partner on store level HR related
issues
* Ensure that the retail store team is fully staffed with the right
number of people with the right talent to meet standard work
expectations. Ensure that coverage is scheduled to optimize
productivity and efficiency
* Ensure all team members have completed training and demonstrate
the ability to effectively execute to company expectations and
ongoing training modules
* Executes style guide directives by overseeing all aspects of
merchandising, visual, labeling and janitorial
* Manage product flow both inbound/outbound accurately according to
status
* Ensure inventory accuracy according to company asset protection
standard work
* Greet and engage guests on sales floor and pick up locations
* Drive proficiency using Living Spaces Guest Engagement Model and
supporting behaviors
* Lead and develop team of Supervisors to execute the Guest
Engagement Model proficiency through culture of coaching store
teams daily
* Take ownership of the sales floor and of financial outcomes
through execution of the Sales and Operations standard work
* Actively engage both team members and guests to assess execution
of Living Spaces Guest Engagement Model
* Handle escalated guest situations and resolution
* Change current reality through gap management and by creating
business plans for people and process
* Recruit, lead and develop all team members and develop a culture
of passionate, high performance teams
* Host ongoing talent conversations that develop leadership skills
to build store "bench"
* Inspire and guide through coaching, mentoring and leading by
example
* Set clear expectations and hold teams accountable for performance
results
* Ensure brand presentation is executed in the store as defined by
the Style Guides
* Driving for results by developing dedicated focus around SOP's,
retail processes and procedures
* Able to build a culture throughout store that drives the
following positive company expected outcomes
* Build and inspire store teams to achieve goals and complete
standard work
* Generate energy within the store through recognition and
transparent in the moment conversations
* Open and close the store as needed, including securing the
building, enabling and disabling the alarms
* Ensure Operations Specialist are executing Vault Management
procedures and Fraud Prevention expectations to meet Standard Work
requirements
Qualifications
Education/Experience: Bachelor's degree (B. A. or B. S.) or
equivalent from four-year college in business, design, retail
management, sales, merchandising, or related field preferred. 5
years experience in direct customer interactive environment
required; high volume. 3 years of management experience required.
Equivalent combination of education and experience will be
considered.
Computer Skills: To perform this job successfully, an individual
must be proficient in Microsoft Office including Word, Excel, and
PowerPoint.
Supervisory Responsibilities: This position will manage the sales
supervisor team within the store. Develop and execute the company's
business strategies in order to attain the goals of the board and
shareholders. Provide strategic advice so direct reports will have
accurate view of the market and the company's future. Prepare and
implement comprehensive business plans to facilitate. Ensure
company policies and legal guidelines are communicated all the way
from the top down in the company and that they are followed at all
times. Communicate and maintain trust relationships with
shareholders, business partners, and authorities. Able to delegate
responsibilities and supervise the work of direct reports providing
guidance and motivation to drive maximum performance.
Equal Opportunity Employer
It is our policy to abide by all federal, state, and local laws
prohibiting employment discrimination based solely on a person's
race, color, religious creed, sex, national origin, ancestry,
citizenship status, pregnancy, physical disability, mental
disability, age, military status, or status as a Vietnam-era or
special disabled veteran, marital status, registered domestic
partner or civil union status, gender (including sex stereotyping
and gender identity or expression), medical condition (including
but not limited to, cancer related or HIV/AIDS related), sexual
orientation, or any other protected status except where a
reasonable, bona fide occupational qualification exists.
E-Verify
Living Spaces participates in E-Verify. All newly-hired team
members are queried through this electronic system established by
the Department of Homeland Security (DHS) and the Social Security
Administration (SSA) to verify their identity and employment
eligibility.
Keywords: Living Spaces Furniture, Roseville , Assistant Store Business Manager, Hospitality & Tourism , Roseville, California
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