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Diamond Shift Supervisor

Company: Denny's
Location: Roseville
Posted on: January 6, 2022

Job Description:

Job Description Accountability Reporting to the General Manager, Diamond Shift Supervisors are responsible for the supervision of approximately 5 - 20 crew members and proper execution of restaurant operations on a shift, to provide guests with a great dining experience, while upholding service and quality standards. Along with 1-2 Restaurant Managers, provides support to the General Manager who has total accountability for the success of the restaurant. Additional responsibilities include focus on employee retention, continuous operational improvement, and understanding profit and loss statements, operating plans, and costs. Must have a strong commitment to guest satisfaction. Key Business Areas A "Key Business Area" is an area of performance in which the Diamond Shift Supervisors must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions: Ability to prepare and interpret business reports and schedules, analyze data and develop solutions to ensure operating goals are achieved Assists the General Manager by overseeing assigned shifts; monitors brand standards execution and adherence; and directs hourly staff to achieve guest service standards in a clean and pleasant environment Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest focused programs/activities to meet or exceed guest service standards Works with the General Manager to attract, hire, onboard and retain competitive hourly talent to meet staffing requirements and guest service standards Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends and participates in the execution of corrective action as required Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts, as requested Ensures proper security procedures are in place to protect employees, guests and company assets Enforces sanitary practices for food handling, general cleanliness and maintenance of kitchen and dining areas Works to create and maintain an enjoyable and respectful environment for our guests and employees Addresses and resolves complaints and requests promptly and in a courteous manner Follows management cash handling, inventory and other operational procedures as outlined in Denny's Brand Standards Completes all other tasks and duties as assigned Willingness to assist others without being asked Essential Functions Must be able to lift a tray weighing up to 25 lbs Must be able to lift and carry supplies and equipment weighing up to 50 lbs and place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers Must be able to bend, stoop, reach, lift and grasp Must be able hear well in a loud environment to respond to employee and guest needs Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling Must be able to operate point of sale system and differentiate between monetary denominations Must be able to serve all Denny's menu products Ability to work around potentially hazardous chemicals Must have sufficient mobility to move and operate in confined work area Must work inside and outside Must be able to observe staff and all aspects of restaurant operations Must be able to stand and walk throughout a 4 to 10 hour shift Ability to tolerate extreme temperature changes in kitchen and freezer areas Position Qualifications Two or more years experience in restaurant, hospitality or retail management, additional operations and/or leadership experience strongly preferred Associate's or Bachelor's degree preferred, but an individual with a high school diploma or equivalent and a proven, successful operations background will be considered Successfully complete the Denny's Manager's in Training (MIT) program Food Safety Manager certification Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization Communicates effectively both verbally and in writing in the English language Must possess basic math skills (add, subtract, multiply and divide) Places a value on diversity and shows respect for others Has a proven ability to solve problems and handle high stress situations Ability to interpret financial statements and understand contributing factors Ability to identify and anticipate opportunities and implement corrective action steps Ability to work weekends, holidays, and evenings Periodic travel to include occasional overnight travel and airline travel when applicable Licensed to operate an automobile without hours of operations restrictions Must have reliable transportation in order to meet banking obligations This job description is intended to describe the general nature and level of work being performed by the employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities or tasks which may be required to be performed in this position. Employer may amend, change, or modify the responsibilities and duties of this position to meet business needs as necessary. This job description does not constitute a contract for employment and may be changed at the discretion of the employer with or without notice.

Keywords: Denny's, Roseville , Diamond Shift Supervisor, Hospitality & Tourism , Roseville, California

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