Customer Service Representative

Company: Capital Staffing
Location: Grass Valley
Posted on: May 6, 2021

Job Description:

Job DescriptionWe are currently hiring Customer Service Representatives for an established Medical Office in Grass Valley, CA. This is a full-time opportunity offering room for growth! If you are high energy, enjoy helping people, and would like to advance your career in the medical industry we would like to speak with you!Responsibilities include:Manage large amounts of incoming calls and emailsBuild sustainable relationships of trust with patients through open and interactive communicationMeet personal/team sales targets and call handling quotasHandle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolutionAssist Sales and Marketing teamsFamiliarity with Customer Relationship Manager (CRM) like Salesforce, etcQualifications needed:Must be able to organize and prioritize work.Medical field experience helpful but not required.Must have customer service experience.Must be able to convert email and phone number leads to patients.Must have great written and verbal communication skills.Must have the ability to work in a team environment and follow directions.Must be familiar with Internet Technology, Software Applications, and Privacy Laws.Must have a basic understanding of technology, and needs extensive experience with Microsoft Office, Excel, Emails, and Phone SystemsJob Types: Full-timePlease reach out today for immediate consideration!Pay: $16.00 - $19.00 per hour (DOE)Job Requirements:* Manage large amounts of incoming calls and emails* Build sustainable relationships of trust with patients through open and interactive communication* Meet personal/team sales targets and call handling quotas* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution* Assist Sales and Marketing teams* Familiarity with Customer Relationship Manager (CRM) like Salesforce, etc

Keywords: Capital Staffing, Roseville , Customer Service Representative, Hospitality & Tourism , Grass Valley, California