Customer Service Associate

Company: Shane Company
Location: Roseville
Posted on: September 17, 2020

Job Description:

OverviewAs a leader in the jewelry industry for four generations and as the largest family-owned jeweler in the U.S., Shane Co. serves our customers with an unparalleled standard of excellence. Our associates get to share in our customers' milestone moments such as weddings, birthdays, anniversaries, and everything in between. We are looking for passionate, customer-focused individuals to be a part of our dynamic company culture in a luxury retail environment.The Customer Service Associate is responsible for providing superior customer service, performing and maintaining store administrative and financial processes, and maintaining a positive work environment.Why Work for Shane Co.?Shane Co. is a family owned business and everyone who works in our organization is part of the family. This family point of view is exactly why we want to take care of you AND your family.* We want driven and competitive people who help us satisfy the customers' needs. We do not sell on commission, we offer a competitive base rate and we bonus based on team performance.* We focus on providing you a time off package that is very generous for retail! It is important for us to be available when our customers need us so we do work weekends, however our hours of operation are the best in the business (We close at 5pm on Saturday and Sunday). You accrue 3 weeks of vacation in your first year! In addition, you also earn 6 sick days per year. We are closed on 7 holidays (unlike most retailers), AND we pay you for one volunteer day per year! The longer you work with us, the more vacation time you earn.* Unlike other companies who just offer low paying disability insurance to cover your major illness situations, we offer the ability to earn time off at FULL pay for the care of yourself or a family member! When your family needs you, we want you to be able to be there for them.* We offer very competitive medical, dental and vision plans, as well as a 401 (k) plan with a company match, company paid life insurance, and flexible spending accounts for medical, daycare or mass transit commuting expense. We also offer a number of discounted voluntary benefits including long-term disability, life insurance for your dependents, pet insurance and even things like discounted travel and movie tickets!* We have benefits focused on you AND any family member (Partner, children and even your parents!) including counseling, legal advice, assistance in finding appropriate medical specialists and even help in understanding medical bills!* And, of course, we offer a generous discount in our stores or online for you AND your family members!Responsibilities* Accurately and efficiently process all merchandise, service, and informational transactions.* Ensure accuracy and security for all financial, merchandise, and administrative functions.* Create, maintain, and distribute accurate and detailed administrative records according to Company procedures and direction.* Accurately evaluate and process gold buy transactions according to company policies and all local regulations.* Communicate with customers via email, interpersonal interactions, and via telephone.* Communicate issues or concerns through appropriate channels.* Constantly strive for personal development and improvement.* Assist in weekly and monthly inventory process.* Assist with the flow of Shop work into and out of the Shop:* Assure that the shop work is ready for pick-up by the customers in a timely manner.* Once certified, assist with the Quality control process of the shop work so that the items meet the customer's expectations.Qualifications* Experience with providing a high level of customer service; 1-2 years experience preferred.* Demonstrated attention to detail and accuracy.* Intermediate skills with Outlook, Excel, and Word.* Demonstrated ability with math: Adding, subtracting, multiplying, and dividing.* Must have weekend and evening availability.

Keywords: Shane Company, Roseville , Customer Service Associate, Hospitality & Tourism , Roseville, California