Health Services Response Advisor

Company: Best Buy Health
Location: Reno
Posted on: May 23, 2025

Job Description:

As a Health Services Response Advisor, your primary responsibility will be to support both Consumer and Commercial PERS customers by receiving, evaluating and prioritizing emergency and non-emergency telephone and electronic requests for assistance. These requests will include Operator Service assistance, supporting customers with manual phonebook updates, Lyft ride setup, and Directory assistance. As a Health Services Response Advisor, you will be expected to adhere to prescribed protocols, and process information with a high level of compassion and accuracy. You are an excellent fit for this role if you are skilled at quickly assessing the emotional fitness of a caller and maintaining composure, often in high stress situations.

This role is onsite, which means you would be required to train and work at a designated Best Buy Health location. After training you will join the same work model as the broader HSR department. The recruiter or hiring manager will provide more details during the hiring process. For this role, you must be located within a drivable distance to our office in Reno, Nevada.

Health Services Response is a 24/7 department, we are looking for candidates able to work all shifts including overnights

What you'll do

• Perform initial psychological and social assessments on a high volume of emergent and non-emergent contacts for assistance, which may include calls related to medical, social, and/or wellness
• Respond to user and/or system generated alerts pertaining to individual devices or Residential Living Facility devices, accurately and with an appropriate degree of urgency
• Advocate for members, triage calls, and report crisis situations to the appropriate agencies such as Adult Protective Services and Public Safety Answering Points
• Support transportation needs via dispatch of Lyft rides for customers
• Create accurate logs of all communications for the purpose of assuring the general needs and safety of customers
• Monitor member incidents in real-time, responding to alerts and reports of non-compliance, collaborating with and escalating to clinical stakeholders as needed
  Basic qualifications
• Minimum 2 years of customer service and/or call center experience required
• Prior certification and/or successful completion of the CSA certification coursework upon hire required
  Preferred qualifications
• 2 years of call center preferred
• 2 years of experience working in healthcare and/or technology field preferred
  What's in it for you
  We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
  
  Our benefits include:
• Physical and mental well-being support via Best Buy Health Wellness Program
• Comprehensive benefits including tuition reimbursement, caregiver support, and more
• Generous Best Buy employee discount
  About us
  
  Best Buy Health aims to enrich and save lives through technology and meaningful connections. Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
  
  Best Buy Health is an Equal Opportunity Employer that complies with Section 503 of the Rehabilitation Act and Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We are committed to equal employment opportunity for all applicants and employees. Learn more about our commitment .
  
  Reasonable Accommodation
  Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth, and related conditions, and otherwise as required by applicable law. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment processes or with the onboarding process - please contact Talent Acquisition at . Position Type: Full timePandoLogic. Category:Human Resources, Keywords:Recruiter, Location:Reno, NV-89521

Keywords: Best Buy Health, Roseville , Health Services Response Advisor, Healthcare , Reno, California