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Client Support Manager (Home Improvement)

Company: GoodLeap
Location: Roseville
Posted on: May 23, 2023

Job Description:


Position Summary:The Client Support Manager works with our partners to ensure we're delivering the best customer experience possible. The CSM will leverage "Big Data" to identify areas of improvement with their Clients and collectively work together on improving the customer experience. Additional duties such as client audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met. We strive to be a reliable and trustworthy ally that always delivers for both our customers and partners. Focusing on improving the customer experience and being a dependable teammate helps us live out our mantra of "finance made friendly"..


We provide friendly financing options for those who dream of living a more sustainable lifestyle and want to save money using modern technology. Our collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless.

We are creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we are revolutionizing the home improvement industry and protecting our only planet.

As part of our world-positive initiative, we are also the official sponsor of GivePower - a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.

If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us.

Learn more about our perks and culture!

  • Competitive pay
  • Comprehensive benefits package
    Essential Job Duties and Responsibilities:
    • Provide our customers with world-class customer service. Help resolve questions or concerns.
    • Strategically partner with installers on ways to improve the customer experience. Be a supportive and collaborative partner our installers can rely on.
    • Effectively manage a pipeline of projects to completion
    • Conduct collaborative investigations into possible fraudulent or suspicious activities
    • Analyze data and spot trends
    • Conduct monthly partner due diligence checks
      Required Skills, Knowledge and Abilities:
      • Strong ability to multi-task
      • Ability to work independently
      • Effectively interact with high profile partners
      • Excellent written and verbal communication skills
      • Knowledge in home improvement construction, mortgage, and finance
      • Ability to manage projects from start to finish
      • Diligent record keeping
      • Superior customer service skills
      • Proficient with Excel and analyzing data
        Location: Roseville, CA
        Compensation: $24/hour Additional Information Regarding Job Duties and Job Descriptions:

        Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

        If you are an extraordinaryprofessional who thrives in a collaborative work culture and values a rewardingcareer, then we want to work with you! Apply today!


Keywords: GoodLeap, Roseville , Client Support Manager (Home Improvement), Executive , Roseville, California

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