Full Time Department Manager
Company: Jo-Ann Stores, Inc.
Location: Roseville
Posted on: March 17, 2023
Job Description:
Full Time Department Manager page is loaded Full Time Department
Manager Apply locations Roseville, MI time type Full time posted on
Posted 6 Days Ago job requisition id R61450 SummaryThe Key Holder's
responsibility first and foremost is to deliver a premium customer
experience by inspiring creativity within our customers and making
JOANN their happy place! All Team Members drive sales through
advanced product knowledge, innovative merchandising, and cutting
counter accuracy. The Key Holder will also assist the Store
Management team with leading the store team members by
observing/coaching individuals as well as performing operational
duties that include but are not limited to opening/closing,
ensuring store compliance, and finding creative ways to drive the
business. The Key Holder will also embody characteristics and
perform the duties of Hearts, Hands, Minds, and
Inspire.Responsibilities & CompetenciesHEARTS
- Greets every JOANN customer and uses the F.A.S.T. service model
to meet the customer's needs. -
- Asks open-ended questions to learn about customers' project
needs and escorts them to the desired product's location. -
- Engages in friendly conversation with customers about their
projects while serving them at the cutting counter, cash register,
and sales floor.HANDS
- Processes customer transactions at the cutting counter and cash
register in an efficient and friendly manner with professionalism
and precision. -
- Lift boxes from the truck and receiving area, place and arrange
items on shelves and racks. Required to enter and exit truck beds
to remove freight. Unloads freight from the truck and sorts it
according to company procedures. Move product from truck to sales
floor as needed.
- Stocks shelves accurately according to planogram while
maintaining a high level of productivity and close attention to
detail. -
- Maintains high standards throughout the sales floor by cleaning
and recovering shelves, putting away returns, and cleaning up any
spills/messes with a sense of urgencyMINDS
- Invites customers to participate in store activities such as
Education Classes, Custom Framing, and any other events. -
- Proactively drives sales through product knowledge, active
selling techniques, suggesting services, and building strong
customer relationships to the JOANN brand. -
- Assists leadership in minimizing shrink in the store by
ensuring policy and procedure compliance including, but not limited
to, cutting counter accuracy, remnants, damages, and inventory
management. -
- Works with store management to identify opportunities to drive
the business and increase sales/profit.INSPIRE
- Works closely with Store Management to identify key tasks and
assists in delegating them to Team Members. -
- Follows up to ensure tasks are completed well and in a timely
manner. -
- May act as MOD to open/close store when no member of store
management is present. -
- Collaborates with other Team Members or store management on
projects in a professional manner.Applicable laws may place
restrictions on a Team Members ability to perform certain work
duties listed in this job description. Please contact your manager
if you have any questions regarding the limitations on the duties
you can perform.Physical Demands
- Stand during an entire shift (other than normal break
time).
- Continuously walk around all areas of the store throughout
shift.
- Read written instructions, reports, and other information on
paper and computer screens.
- Orally communicate with customers and other team members on
consistent basis throughout their shift.
- Input data on computer keyboard and handheld units.
- Use 2-way radios (hear incoming messages and provide verbal
response).
- Push/pull merchandise with appropriate equipment (carts, bins,
etc.) to and from backroom and sales floor.
- Lift, place, and arrange items on shelves and racks.
- Bend down and reach above head.
- Climb and descend ladder.
- Individually lift up to 49 pounds, and group lift up to 97
pounds (under 2 lbs on a constant basis, 10 lbs on a frequent
basis, 10-49 lbs on an occasional basis, and 50-97 lbs group lifts
on an infrequent basis).Expected AvailabilityPart-time status
requires availability that meets the needs of the store. Part-time
Team Members are generally scheduled to work less than an average
of 28 hours per week in a measurement period, as defined by JOANN
and are not guaranteed any particular number of hours per week.
Open availability is defined as the ability to work any and all
hours required without restrictions as to the time of day or day of
week, including, but not limited to, days, evenings, weekends,
overnight shifts, and holidays. Hours are scheduled according to
needs of the store and the team member's availability. Relocation
may be required for career progression.Full-time status requires
open availability and ability to work at least an average of 36
hours per week over the course of a year. Open availability is
defined as the ability to work any and all hours required without
restrictions as to the time of day or day of week, including, but
not limited to, days, evenings, weekends, overnight shifts, and
holidays. Team Members meeting these requirements are eligible for
benefits within the Company's full-time benefits program. Hours are
scheduled according to needs of the store and the team member's
availability. Relocation may be required for career
progression.Education & ExperienceEducationMinimum - High School
Diploma or equivalentExperienceMinimum - 1+ years of supervisory
experience in a customer centric environment #zr3 This position
will be located at:20550 E. 13 Mile Road Roseville, MI 48066-4549
Eligibility for benefits and incentives is dependent upon
employment status. JOANN offers the following benefits and
incentives to eligible Team Members:
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term
disability
- Paid Time Off and Sick Time
- 401(k) Retirement Plan with an employer % match and Employee
Stock Purchase Plan
- Tuition Reimbursement
- Team Member Discount For more details on benefits and
eligibility requirements, Click Here or visit
https://joann.myben.site/ JOANN is an Equal Employment Opportunity
Employer. This job summary is intended to be brief and does not
list all duties for this position. Nothing in this job description
should be construed as an express or implied contract of
employment. JOANN is an at-will employer, which means that your
employment may be terminated by JOANN or yourself with or without
notice or cause unless the at-will arrangement is modified by a
written agreement signed by both you and and authorized
representative of JOANN. Similar Jobs (1) Part time Manager
locations Roseville, MI time type Part time posted on Posted 6 Days
Ago Handmade Happiness Starts with You 0:00 -/ - 1:41 We're a
patchwork community of real people, stitched together by one common
goal: inspire others who like to create with their hands, hearts
and minds. JOANN Benefits JOANN is committed to providing our Team
Members with a benefits program that promotes Physical, Financial,
and Emotional Wellbeing. Click Here to explore all that JOANN has
to offer. California Privacy Rights Act
Keywords: Jo-Ann Stores, Inc., Roseville , Full Time Department Manager, Executive , Roseville, California
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