Assistant Store Manager, Visual - Galleria at Roseville
Company: Forever 21
Location: Roseville
Posted on: January 25, 2023
Job Description:
Overview
The Assistant Store Manager Visual will provide leadership and
direction to the store merchandising team and reports directly to
the Store Manager. The Assistant Store Manager Visual will focus on
creating an exciting and enticing store ambiance that will work in
line with the Company's value to drive customer satisfaction and
deliver the best in store customer experience. Alongside the Store
Manager, the Assistant Store Manager Visual must be a role model
for the company, the customer first mentality and the culture.
Responsibilities
- Works directly with Store Manager to set the visual
presentation of the store through merchandising, floor set planning
and execution, replenishment, launches, updates, shipment, loss
prevention, and service.
- Drives results through creating short-term plans and long-term
strategies, processes, and events that reflects a positive and
rewarding experience with the company for both the customer and the
employees.
- Assists in setting the tone and standards that drive customer
satisfaction that will lead the business to be recognizable within
the market, while maintaining flexibility in supporting store
operation functions.
- Works with Store Manager and other members of management to
create processes or programs in store that will drive sales and
bottom-line profitability. Reinforces customer service values by
coaching FT Store Supervisors, PT Store Supervisors and Sales
Associates.
- Contributes in the coaching of visual expectation and education
of the brand to help guide FT Store Supervisors, PT Store
Supervisors and Sales Associates in maximizing their product
knowledge through customer service interaction.
- Stays up to date on retail trends and creates initiatives that
aid in creating a notable customer experience.
- Communicates regularly with the management team regarding all
aspects of sales, visual execution, customer feedback and FT Store
Supervisor, PT Store Supervisor and Sales Associate
performance.
- Develops the plan for floor sets, translates it into
implementation steps and directs the other store assistant
managers, leads and brand ambassadors to execute.
- Oversees all window execution, installs and styling of all
window and interior mannequins.
- This includes making presentation adjustments based on store
design type and assortment levels.
- Analyzes field merchandise reports and make necessary product
placement/adjustments based on selling and field merchandise
reports.
- Trains, coaches and directs FT Store Supervisors, PT Store
Supervisors and Sales Associates on merchandise handling, shipment
processing, merchandise presentation, and visual techniques as
needed.
- Leads overall store earnings by driving top line sales and
managing controllable contribution practicing Leader on Duty
tasks.
- Helps set the tone and standards that drive customer
satisfaction and that will lead the business to be recognizable
within the market.
Qualifications
- Must be at least 18 years old with a high school diploma or
equivalent. College degree or relevant technical or vocational
training preferred.
- Must have at least 2 to 4 years of retail management
experience.
- Must have proven visual merchandising skill and ability within
a high-volume retailer.
- Must demonstrate a strong customer focus.
- Must be skilled in leadership, coaching, and training, sales
generation, strategic planning, authentic customer service,
communication, conflict resolution, business acumen, time
management, and POS and other retail software proficiency.
- Must be capable of conducting training workshops to instruct
and achieve company standards.
- Must be cross-functionally sound in store operations. May be
asked to step into Operations roles dependent on business
needs.
- Must be able to provide feedback, develop others, embrace and
lead change, and make decisions under ambiguity.
- Must have excellent interpersonal skills and be able act with
integrity and professionalism to ensure that all business is
conducted without bias or prejudice.
- Must be able to lift and carry up to 50 lbs., perform frequent
standing, walking, repetitive finger, hand and wrist motions, as
well as bending, stooping, reaching, squatting, kneeling, pushing,
pulling, climbing ladders, and work with cleaning chemicals.
- Must be available to work a flexible schedule to meet the needs
of the business, which may include closing, weekend, and holiday
shifts.
Requirements & EEO Statement
The salary (range) for this position is $17.30 - $20.38/hour. Pay
is based on several factors including but not limited to position
offered and work experience. In addition to your salary, Forever
21, and its affiliated brands, offers a benefits package, including
401(k) plan, overtime pay, flexible work schedule and a generous
employee discount program (all benefits are based on eligibility).
Additional information regarding the benefits for this position can
be found in the Benefits Guide that is available in our Human
Resources Department.
SPARC Group LLC is an equal opportunity employer. We value a
culture of inclusion and diversity within our workforce, and are
committed to maintaining a workplace free from prohibited
employment conduct, including discrimination or harassment on the
basis of race, color, national origin, sex, age, religion,
disability, genetic information, sexual orientation, gender
identity or expression, marital status, domestic partner status,
civil partnership, status as a covered veteran, status in the
Uniformed Services of the United States, citizenship and any other
characteristic protected by law ("Protected Characteristics").
Keywords: Forever 21, Roseville , Assistant Store Manager, Visual - Galleria at Roseville, Executive , Roseville, California
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