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Regional Operations Director

Company: Wax Center Partners/European Wax Centers
Location: Roseville
Posted on: June 25, 2022

Job Description:

Wax Center Partners (WCP), one of European Wax Center's most respected and fastest-growing franchisee, is seeking an experienced Regional Operations Director in our California market to drive our centers to achieve new levels of greatness. We currently have 18 Centers in Northern and Southern California and growing through acquisitions, and new Center builds. We anticipate expanding to 20 Centers in this region by the end of 2022. Today, Wax Center Partners has 37 locations across CA, AZ, NV, and TX. We aim to be at 50 total Centers by the end of 2022. We are in growth mode and looking to continue to grow our footprint and build successful Centers and teams. If you are an experienced, thoughtful, and empowering leader of teams in multi-unit retail and looking for a rapidly scaling business to sink your teeth into, we'd love to hear from you! Our Regional Operations Director roles are new for Wax Center Partners and will play an integral role in European Wax Center's growth. They serve as leaders to and partners with their teams of Regional Operations Directors and Center Managers, coaching and developing them to grow themselves and their businesses. They are passionate about details and live the culture and brand promise that makes the European Wax Center special. Regional Operations Directors report directly to the President. WHAT WE OFFER:

  • Competitive base salary.
  • Generous bonus opportunity.
  • Comprehensive benefits include medical, dental, vision, STD, and 401(k).
  • Complimentary waxing at all Wax Center Partners locations.
  • A collaborative work environment focused on the successes of our associates.
  • Be part of a Successful Team and Positive Company Culture.
  • Opportunity for advancement for those wanting to further their career. OUR CORE VALUES:
    • We Care About Each Other
    • We Do the Right Thing
    • We Delight Our Guests
    • We Have Fun While Being Awesome CORE RESPONSIBILITIES:
      • Lead a team of 4 Regional Managers as your direct reports. You will help them coach and lead their Center Managers and teams.
      • Set Regional goals based on budget and performance (Revenue, EBITDA, Sales, Team retention Guest experience, etc.)
      • Strong ability to monitor, analyze, and report on business trends across all centers within the region. This role requires ongoing measurement and performance analysis and then communication with the team.
      • Actively coach center teams in:
      • Operations best practice driving consistency and stellar performance.
      • Sales of Wax Passes and other services.
      • Recruitment - hire (and fire fast when required), retain, and develop a team of Center Managers that achieve excellence in all areas of measured performance
      • Driving labor efficiencies through effective scheduling and payroll management.
      • Managing inventory with a priority on wax
      • Building a fun, respectful, fair, and welcoming culture.
      • Be in the centers with your teams. This role will require a lot of in-person training and management. This is not an office job.
      • Collaboration with other WCP Regional Ops Directors (3 in total) and President. As part of our leadership team, you will be involved in WCP's future planning and growth initiatives. Includes Quarterly leadership meetings in rotating WCP markets.
      • Stakeholder management - regular clear communication to the President and the WCP Board as required. CORE SKILLS:
        • You are collaborative, take initiative, make data-driven decisions, and have a High Emotional Intelligence.
        • Proven success in building and motivating high-performing teams.
        • Strategic in thought - you can zoom out and see the big picture, build a strategy to deliver what you need, then zoom back in to help the teams execute.
        • Demonstrated successes in developing and implementing plans to maximize sales and meet or exceed goals within the regions for all Key Performance Indicators, including sales, payroll, expense control, and center contribution.
        • Highly resourceful, flexible, and able to solve problems in a timely manner.
        • Proven ability to create an open and positive work environment.
        • Strong customer service orientation and an obsession with the guest experience.
        • Ability to communicate effectively across multiple platforms at all levels, especially when communicating from a distance.
        • Strong business landscape knowledge and ability to translate findings to impact the business positively. REQUIREMENTS WHAT WE ARE LOOKING FOR:
          • 8+ years of retail management experience, with 4-5 years managing multiple units
          • Ability to travel to all Centers in your assigned market area.
          • Strong communicator and excellent at stakeholder management.
          • Proven ability to manage multiple business priorities.
          • Excellent organizational and time management skills.
          • Highly resourceful, flexible, and able to solve problems in a timely manner.
          • A positive, friendly, upbeat, and personable demeanor
          • A passion for sales excellence through education
          • Experience with coaching, developing, and motivating those around you
          • Someone outgoing, personable, and professional
          • Associates who take pride in their work and will uphold European Wax Center's Core Values
          • Proficient in Microsoft Office suite. WHAT WE OFFER:
            • Competitive base salary.
            • Generous bonus opportunity.
            • Comprehensive benefits include medical, dental, vision, and 401(k).
            • Car and mobile phone allowance.
            • Complimentary waxing at all Wax Center Partners locations.
            • A collaborative work environment focused on the successes of our associates. COMPENSATION: Base pay of $115K, dependent on experience. Performance-based bonus target is 40% of the base salary, which at a $115K base is an additional $46K. PI182944029

Keywords: Wax Center Partners/European Wax Centers, Roseville , Regional Operations Director, Executive , Roseville, California

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