Order Management Specialist
Company: AppleOne Employment Services
Location: Roseville
Posted on: May 6, 2022
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Job Description:
Order Management Specialist
The Order Management Specialist manages order fulfillment for 30+
key partner accounts for the North American distribution program
for home and commercial solutions.
Must be able to pass a thorough criminal background check,
education verification, and drug test.
Responsibilities
This position acts as subject matter expert for the order
management team on processes and issues
They are responsible for preparing weekly reports for management,
in addition to continuously preparing documentation and quality
improvement suggestions and solutions
Facilitate end-to-end order process steps, identify, and resolve
problems and successfully meet deadlines
Ensure accurate billing and error-free transactions
Work collaboratively in cross-functional teams to continuously
drive improvement on all related processes, work instructions, and
procedures to ensure optimal customer experience and efficiency
Research and apply data from SAP functions to resolve issues and
proactively communicate order status to partners; import reports in
Excel spreadsheets to query open orders, ensure order cycle
timelines are met and prepare performance metrics for
management
Train and mentor new team members ensuring successful on-boarding
and education Obtains freight quotes through the corporate freight
portal
Attend weekly or bi-weekly Open Order Meetings for their respective
segment
Update orders and reports any new expected delivery dates for
revenue forecast
Provide excellent customer service by researching incoming customer
inquiries
Sale force data entry- Create ship to accounts
Responsible for closing out Sales Force Opportunities for Sales
Responsible for Sales RMA returns and credit requests
Manage communication with Sales department, accounting, logistics
and customer
Creates delivery notes and mange communication with Accounts
Receivables for smooth transition into the 3PL Footprint system
Responsible for daily order allocation, monitoring inbound
material, and on hand material availability
Responsible for testing in the test system for new
implementations.
Collect, identify and mange resellers certificates for tax
exemption
Keywords: AppleOne Employment Services, Roseville , Order Management Specialist, Executive , Roseville, California
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