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Order Management Specialist

Company: AppleOne Employment Services
Location: Roseville
Posted on: May 6, 2022

Job Description:

Order Management Specialist

The Order Management Specialist manages order fulfillment for 30+ key partner accounts for the North American distribution program for home and commercial solutions.

Must be able to pass a thorough criminal background check, education verification, and drug test.

Responsibilities
This position acts as subject matter expert for the order management team on processes and issues
They are responsible for preparing weekly reports for management, in addition to continuously preparing documentation and quality improvement suggestions and solutions
Facilitate end-to-end order process steps, identify, and resolve problems and successfully meet deadlines
Ensure accurate billing and error-free transactions
Work collaboratively in cross-functional teams to continuously drive improvement on all related processes, work instructions, and procedures to ensure optimal customer experience and efficiency
Research and apply data from SAP functions to resolve issues and proactively communicate order status to partners; import reports in Excel spreadsheets to query open orders, ensure order cycle timelines are met and prepare performance metrics for management
Train and mentor new team members ensuring successful on-boarding and education Obtains freight quotes through the corporate freight portal
Attend weekly or bi-weekly Open Order Meetings for their respective segment
Update orders and reports any new expected delivery dates for revenue forecast
Provide excellent customer service by researching incoming customer inquiries
Sale force data entry- Create ship to accounts
Responsible for closing out Sales Force Opportunities for Sales
Responsible for Sales RMA returns and credit requests
Manage communication with Sales department, accounting, logistics and customer
Creates delivery notes and mange communication with Accounts Receivables for smooth transition into the 3PL Footprint system
Responsible for daily order allocation, monitoring inbound material, and on hand material availability
Responsible for testing in the test system for new implementations.
Collect, identify and mange resellers certificates for tax exemption

Keywords: AppleOne Employment Services, Roseville , Order Management Specialist, Executive , Roseville, California

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