Customer Solutions Manager (Roseville)

Company: Del Monte Foods
Location: Roseville
Posted on: May 5, 2021

Job Description:

Purpose of PositionThe Customer Solutions Manager Will manage and grow commodity sales at assigned customers, process orders, ensuring the highest service level and reconcile customer credit memos and claims Responsibilities: Deliver commodity sales goals including FY budgetProcess purchase orders daily in JD Edwards, SAP (beginning August 2021)Manage customer inventory (VMI) at assigned customersEnsure customer satisfaction with highest case fill from original order quantity and on-time delivery (OTIF)Review all credit memos requiring approval before submission to Account Receivables, reconcile all claims over 6o daysDevelop annual goals and conduct annual reviews with assigned customersEnsure that customers have off hour accessibility to sales/service representative to solve problems or address needsAcquire new customers and sell them our product portfolioDevelop and maintain effective phone systems, account assignments, and backup so that customer interface is seamless at all timesLead, develop, and scorecard activities necessary to position Mann as the Customer Solutions Gold Standard for companies in the produce industry. This includes leading cross- functional teams and working with production and shipping to achieve internal KPIs and external customer satisfactionProvide backup to handle accounts when others are shorthanded or on PTOCoordinate with Field Sales team on any activities that relate directly to customer service Minimum Job Requirements:Degree: BS/BA minimum5+ years of experience in the fresh produce industry in a senior sales role or management position------------------------------------------------------------------------------- DEL MONTE FRESH PRODUCE IS AN EEO/AA/V/H --------------------------------------------------------------------------------

Keywords: Del Monte Foods, Roseville , Customer Solutions Manager (Roseville), Executive , Roseville, California