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Agency Manager

Company: Gallagher
Location: Roseville
Posted on: March 15, 2020

Job Description:

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.


--- Employment Status: Full Time
--- Agency Manager Compensation Plan
--- Agency Hours of Operation: 9:00am - 7:00pm, Monday through Friday & 10:00am - 3:00pm Saturdays
--- Licensing requirements: Position requires a min. of a Personal Lines license. Unlicensed new hires will be provided 2 license test attempts and are required to obtain a min. of a Personal Lines license within 60 days of employment.


--- Recruit, train, develop & motivate agency staff
--- Drive daily sales with Sales Agents
--- Attend sales training meetings
--- Coordinate Sales Agent activities
--- Increasing sales for agency of non-standard automobile insurance
--- Maintain healthy relationships with customers and ensure complete customer satisfaction
--- Create campaigns for agency to drive revenue and coordinate customer appreciation activities
--- Ensure all required prospect/client management and follow up activities are completed in compliance with
--- company standards
--- Ensure the agency is clean and properly stocked with marketing materials and office supplies.
--- Ensure marketing efforts are in compliance with company standards
--- Ensure the agency is meeting acceptable performance scores per the monthly Agency Evaluations
--- Effectively communicate with other Agency Managers, Underwriting Personnel, and other departments
--- Ensure that all claim inquiries are directed properly to the Claims Department
--- Ensure that all policies are scanned as required
--- Conduct weekly staff meeting and monthly reviews with Sales Agents and Sales Support/CSR staff
--- Attend phone conferences and performance reviews with District Managers
--- Ensure daily deposits are completed accurately and reported daily by 12 noon
--- Attend company events when required
--- Review all office transactions to ensure compliance with company and carrier partner standards
--- Provide coverage for any absences and maintain flexibility to accommodate, as needed, ensuring office remains open per scheduled hours of operation
--- Resolve any pending service or quality issues that may arise as a result of business transacted from within the agency
--- Any other tasks directed by your supervisor

--- Must be 18 years of age or older
--- High School Diploma or GED
--- Applicants must be ready and able to pass insurance licensing test or have a minimum of an active PL license (required for continued employment)
--- Computer literate with the ability to help customers and provide information in a friendly and courteous manner
--- Outgoing attitude with the ability to approach the general public to promote company
--- Must be able to help customers, provide information, and process payments quickly and attentively in a friendly positive manner.
--- Bilingual in English & Spanish, a plus.
--- Excellent verbal, written and listening communication skills
--- Superior telephone etiquette
--- Ability to understand and respond clearly to the customer's needs
--- Demonstrated ability to work in a team environment
--- Strong organizational skills
--- Maintain reliable transportation and an active drivers license

U.S. Eligibility Requirements :

--- Interested candidates must submit an application and resume/CV online to be considered
--- Must be 18 years of age or older
--- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
--- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
--- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Keywords: Gallagher, Roseville , Agency Manager, Executive , Roseville, California

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