Customer Escalation Engineer

Company: Hewlett Packard Enterprise Development LP
Location: Roseville
Posted on: April 8, 2021

Job Description:

Search Hewlett Packard Enterprise Careers At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world. We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act. Our legacy inspires us as we forge ahead, always pushing to discover what's next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life. What you need to know about the job Job ID: 1082159 Date Posted: 3/30/2021 Primary Location: Roseville, California Job Category: Engineering Schedule: Full time Shift: No shift premium (United States of America) Technical Lead: Design, develop, deploy, troubleshoot and debug computer networks. Work with sales teams and customers to design and deploy customer networks and ensure stability across the entire network and outside of networks. Resolve complex customer issues requiring product changes and improvements. Reproduce and troubleshoot both pre and post deployment from customers worldwide. Work with technical teams across R&D to investigate, analyze, and resolve customer issues at solution level down to feature level. Work with technical teams to validate solutions and ensure full resolution of customer network challenges.
Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovative solutions. Leads large, cross-division functional teams or projects that affect the organizations long-term goals and objectives. May participate in cross-division, multi-function teams. Provides mentoring and guidance to lower level employees. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy and sets functional policy and direction. Acts as a functional manager within area of expertise but does not manage other employees as a primary job function. Minimum education required: Bachelor's or foreign degree equivalent in Computer Science, Network IT, or related field. Minimum experience required: Ten (10) years of post-baccalaureate, progressive experience in job offered or as a Network Systems Engineer, IT Operations Administrator, or related occupation. Datacenter--features, deployment experience, solid switching, routing, security feature skills. Networking Switch Architecture Networking Protocols (L2/L3) Aruba Switch Network Troubleshooting Methodologies and Debugging Network Testing and Reproducing Solution HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status My favorite thing about the culture here is the amount of collaboration that goes on throughout the company. Chris Rasberry Finance Project Manager With a company as vast as HPE, you never know what's going to come up, so it keeps you on your toes, excited for the next challenge. Kristine Steeter AMS HR Operations and Global Services VP Related Content Shape the Future of Business Explore insights and resources to help IT pros shape the future of business. Experience a day in the life of Hewlett Packard Enterprise employees. Find out what it's like to work
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Keywords: Hewlett Packard Enterprise Development LP, Roseville , Customer Escalation Engineer, Engineering , Roseville, California