Process Associate
Company: Infosys
Location: Reno
Posted on: April 2, 2026
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Job Description:
Process Associate Location: Reno, NV In the role of process
associate, you will execute transactions as per prescribed
guidelines and timelines and follow all predefined procedures to
meet SLA target and to ensure that the performance parameters are
met. You will be responsible for keeping accurate records of
business activities including detailed information on
Agreements/Orders, exceptions and queries, outstanding problems and
executive approvals as outlined by Legal & Finance. A Process
Associate must accept and deal with customer communication for
agreed languages. Responsibilities may include but are not limited
to: Review and validate documents, processing bills, analysis of
data. Respond to complaints/queries on mail and interact with
vendors for order management Support your team in daily operations
reviews and help in escalation resolution with the objective to
meet service level agreement targets for the specific process
within the guidelines, policies, and norms of Infosys Deliver on
the new process/approach to meet client and internal goals Adhere
to Service Level Agreement compliance and Process compliance
standards Serve as backup support to others on the on the team
Suggest more efficient ways for processing of work? learn new areas
for possible future ownership Basic Qualifications: High School
diploma or GED equivalent 6 months of experience in the job
description Preferred: 1 year of previous experience in a similar
data entry or administrative role Proficiency in Microsoft tools
such as MS Word, MS Excel, MS PowerPoint, MS Outlook, and other
business systems Analytical and problem-solving skills Ability to
work effectively as part of a team Ability to provide a strong
focus on customer satisfaction Administration & organizational
skills Written and oral communication skills Willingness to learn
new processes and tasks Flexible schedule (overtime eligible) Note:
Applicants for employment in the U.S. must possess work
authorization which does not require sponsorship by the employer
for a visa (H1B or otherwise). The job entails sitting as well as
working at a computer for extended periods of time. Should be able
to communicate by telephone, email, or face to face. Note:
Applicants for employment in the U.S. must possess work
authorization which does not require sponsorship by the employer
for a visa (H1B or otherwise). The job entails sitting as well as
working at a computer for extended periods of time. Should be able
to communicate by telephone, email, or face to face. Work Location:
This role is based out of Reno, NV and will be working out of an
office. Who We Are Infosys BPM Limited, a wholly owned subsidiary
of Infosys Limited (NYSE: INFY), provides end-to-end transformative
business process management (BPM) services for its clients across
the globe. The company’s integrated IT and BPM solutions approach
enables it to unlock business value across industries and service
lines, and address business challenges for its clients. Utilizing
innovative business excellence frameworks, ongoing productivity
improvements, process reengineering , automation , and cutting-edge
technology platforms, Infosys BPM enables its clients to achieve
their cost reduction objectives, improve process efficiencies,
enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 38 delivery centers in 13 countries spread across 5
continents, with 60,966 employees from 104 nationalities, as of
September, 2025. The company has been consistently ranked among the
leading BPM companies globally and has received over 60 awards and
recognitions in the last 5 years, from key industry bodies and
associations like the Outsourcing Center, SSON, and GSA, among
others. Infosys BPM also has very robust people practices, as
substantiated by the various HR-specific awards it has won over the
years. The company has consistently been ranked among the top
employers of choice, on the basis of its industry leading HR best
practices. The company’s senior leaders contribute widely to
industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender
Identity/National Origin Infosys is an equal opportunity employer,
and all qualified applicants will receive consideration without
regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, spouse of
protected veteran, or disability.
Keywords: Infosys, Roseville , Process Associate, Administration, Clerical , Reno, California
