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Customer Service Representative/Receptionist

Company: Mother Lode Veterinary Hospital
Location: Grass Valley
Posted on: September 19, 2022

Job Description:

At Mother Lode Veterinary Hospital, we are known for serving our patients and clients with compassion, empathy and integrity. We are looking for a dedicated, enthusiastic, compassionate, skilled, upbeat Veterinary Customer Service Representative/Receptionist to join our team.Why Mother Lode Veterinary Hospital?MLVH is a talented and collaborative team who enjoys working together to provide excellent patient care and client service. We have a long history of providing excellent service to our community. We pride ourselves on offering compassionate and affordable care while practicing cutting edge medicine and surgery.Who are we looking for?Please have a positive personality, be capable of effective communication, enjoy working in a fast-paced team environment, multi-task like a pro, be solution oriented, and have a well-rounded skill set and solid knowledge base. This position has room for growth and development for the right candidates. We prefer someone with at least one year of experience working as receptionist in a veterinary hospital, but all candidates with experience in customer service and administrative assisting would be considered.Responsibilities include: Strive to be the best first representative of MLVH to our clients; greet them warmly with a positive and professional attitude Be compassionate and attentive to the needs of our clients/patients Communicate and work well with other team members Be professional, ethical and friendly at all times, even under challenging situations Answer phones efficiently; follow through as needed and record communication promptly Basic patient triage Book appointments following hospital guidelines for general visits, emergencies, surgeries, dentals, boarding, etc. Responsibly process financial transactions and close books Enter client/patient information, payments, client communication entries into our cloud based practice management software Enter client/patient information, process prescription requests through digital requests, faxes, and our online pharmacy Escort clients/patients into exam rooms Serve as resource to clients, seek answers to questions and direct client concerns to doctors as needed Understand vaccination protocols, heartworm prevention guidelines, flea and tick preventatives, basic parasite concerns in order to offer basic counseling to clients as needed Clean and maintain exam rooms between patient visits Clean and maintain cleanliness of work space and hospital in general Make suggestions how to improve hospital protocols and flow When in doubt ask questionsYou are the first voice a client hears, the client's conduit to the doctors and staff, and the last smile a client encounters!Benefits: Competitive pay (commensurate with experience) Medical, Dental and Vision 401(K) Plan PTO/Sick Leave Holiday pay CE expense support Discounted Products and Services Employee Discounts & RewardsJob Type:Full-time- _Tuesday through Friday 9:00 am - 6:00 pm__ Saturday shift 8:45 am- 4:00 pm _We are open Monday-Friday 8:00AM-5:30PM, Saturdays 9:00AM-3:00PM, Sundays ClosedExperience:Veterinary Receptionist: 1 year (Preferred)Customer Service: 1 year (Preferred)Education:High school or equivalent (Preferred)Learn more about our Job Types: Full-time, Part-timePay: $16.50 - $22.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Tuition reimbursement Vision insuranceSchedule: 8 hour shift Day shift Weekend availabilityAbility to commute/relocate: Grass Valley, CA 95949: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Mother Lode Veterinary Hospital, Roseville , Customer Service Representative/Receptionist, Administration, Clerical , Grass Valley, California

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