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Cashier/Receptionist - Niello Acura

Company: The Niello Company
Location: Roseville
Posted on: June 20, 2022

Job Description:

Cashier / Receptionist

This is a Full-Time position with a Work Schedule of Tuesday through Saturday from 8:00 am to 5:00 pm.


* High School Diploma or Equivalent
* Driver's License
* Clean DMV


* Ability to read and comprehend instructions and information.
* Professional personal appearance.
* Excellent verbal/written communication skills.
* Ability to meet company's production and quality standards.
* Basic Technology Skills (Email, Microsoft Office, Mobile Device etc.)

Physical Requirements (surroundings)

* Spend time indoors in air-conditioned areas.
* Sitting on a regular basis
* Standing on a regular basis
* Walking on a regular basis
* Bending, twisting and/or stooping infrequently
* Kneeling and/or Squatting infrequently
* Infrequently Reaching and/or lifting overhead
* Infrequently Climbing stairs
* Repetitive hand/finger movement on a regular basis
* Grasping/grabbing with hands infrequently
* Pushing and Pulling

General Expectations

* Devote himself/herself to ensuring satisfaction to customers.
* Determine management, production, and quality requirements by asking questions and listening.
* Attend company meetings as required.
* Maintain a follow-up system that encourages follow through with assigned projects.
* Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
* Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
* Understand the terminology of the business and keep abreast of technology changes in products and services.
* Know and understand the federal, state and local requirements which govern the company's business.
* Follow lawful directions from supervisors.
* Understand and follow work rules and procedures.
* Participate in performance management.
* Interact well with others and be a positive influence on employee morale.
* Uphold the company's non-disclosure and confidentiality policies and agreements.
* Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

* Takes in payments for products and services provided. Review and approve all check and credit card. payments. Return change and receipt to customer.
* Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
* Reconciles cash drawer daily.
* Keeps customer service records and logs.
* Originates and maintain all relevant paperwork.
* Manages Inventory logs for parts sold.
* Maintains precise warranty records to verify prompt delivery of warranty money due.
* Works with bookkeeper or other administrative assistants to facilitate as needed.
* Maintains all files and logs in a logical organization and process all paperwork.
* Diligently reviews all charges to verify their accuracy and ascertain the correctness of addition on all service receipts and orders prior to accepting cash.
* Acknowledges external and internal customers immediately and in a friendly and courteous manner.
* Displays courtesy, accuracy, and promptness in handling all transactions.
* Answers customer questions about service performed or products purchased or refers them to someone who can.
* Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
* Schedules service appointments.
* Answers and routes all incoming calls appropriately.
* Communicates with callers in a professional, friendly, and efficient manner, while striving to minimize the time they are on hold.
* Takes thorough messages, indicating the caller's name, company if applicable, the time and message the caller wishes to leave.
* Communicates messages to the appropriate parties in a timely manner.
* Provides basic information to callers who have general inquiries.
* Assists business office with miscellaneous duties when time allows.
* Notifies telephone maintenance Company of switchboard difficulties.


Our Vision

To be Northern California's leading automobile dealer for the products we represent.

Our Mission

We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

Our Core Values

We are a team

We respect each other

We encourage self-improvement

We hold high expectations

We embrace change

We enthusiastically value our customer

We support our community

We offer Comprehensive Benefits and Perks such as:

* Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans
* 401(k) with Company Match
* Vision & Dental plans (including orthodontic coverage)
* Company paid Life and AD&D
* Employee Assistance Program, Paid Time Off, and Paid Holidays
* Discounts on Company Products and Services


The Niello Company has been recognized by Automotive News an incredible 26 times in their annual look at the Top 100 Best Dealerships To Work For. The Niello Company is proud to have had nine dealerships on this list since the inception of the program, many of which are multi-year and back-to-back recipients. The Niello Company has also been recognized as a Best Place to Work multiple times by the Sacramento Business Journal.

Keywords: The Niello Company, Roseville , Cashier/Receptionist - Niello Acura, Administration, Clerical , Roseville, California

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