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Collections Agent

Company: TopMark Funding LLC
Location: Roseville
Posted on: September 17, 2022

Job Description:

The Collections Agent will collect on deficiency balances and requires very strong negotiation skills and the ability to work through situations in a positive and effective manner. Clear documentation is required in our CRM and must have the ability to use Word templates to create Settlement in Full agreements. The portfolio consists of approximately 2,000 accounts worth about $110,000,000. This candidate will be the only person working the portfolio to completion.ResponsibilitiesCollect on commercial lease deficiency balancesMake and receive a high volume of customer calls (150+ per day)Responsible for the entire portfolio of $110+ million in deficiency balancesMaintain accurate notes in the CRMAddress and resolve customer disputes to secure deficiency balance payments and settlements within acceptable termsCompose appropriate e-mails and other business correspondence to customersExperience with Word and Excel preferredExperience with DocuSign preferredExperience with Salesforce preferredBilingual English/Spanish a plusPerform other related duties as assignedQualificationsHigh school educationA minimum of 2 years of collections experience, preferably in a financial services industryKnowledge of FDCPA standards and state lawsStrong negotiation skillsExcellent phone and email etiquetteProficient in Microsoft Office productsExcellent communication (both written and verbal) and customer service skillsResults orientedStrong work ethic: great attendance, punctuality, flexibility and attitudeComp: hourly base of $20-$22 and 7.5% commission which gives a potential of up to 70k

Keywords: TopMark Funding LLC, Roseville , Collections Agent, Accounting, Auditing , Roseville, California

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