Experienced Collections Specialist - Deficiency Balance (Full Charge)

Company: TopMark Funding LLC
Location: Roseville
Posted on: June 23, 2022

Job Description:

The Collections Specialist will collect on deficiency balances up to seven (7) years old. The position requires very strong negotiation skills and the ability to work through situations in a positive and effective manner. Clear documentation is required in our CRM and must have the ability to use Word templates to create Settlement in Full agreements. The portfolio consists of approximately 2,000 accounts worth about $110,000,000. This candidate will be the only person working the portfolio to completion.Responsibilities

• Collect on commercial lease deficiency balances
• Make and receive a high volume of customer calls (150+ per day)
• Responsible for the entire portfolio of $110+ million in deficiency balances
• Maintain accurate notes in the CRM
• Address and resolve customer disputes to secure deficiency balance payments and settlements within acceptable terms
• Compose appropriate e-mails and other business correspondence to customers
• Experience with Word and Excel preferred
• Experience with DocuSign preferred
• Experience with Salesforce preferred
• Bilingual English/Spanish a plus
• Perform other related duties as assignedQualifications
  • High school education
  • A minimum of 2 years of collections experience, preferably in a financial services industry
  • Knowledge of FDCPA standards and state laws
  • Strong negotiation skills
  • Excellent phone and email etiquette
  • Proficient in Microsoft Office products
  • Excellent communication (both written and verbal) and customer service skills
  • Results oriented
  • Strong work ethic: great attendance, punctuality, flexibility and attitudeComp: hourly base and 7.5% commission

Keywords: TopMark Funding LLC, Roseville , Experienced Collections Specialist - Deficiency Balance (Full Charge), Accounting, Auditing , Roseville, California