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H&M Cash Office Responsible (COR)

Company: H&M
Location: Roseville
Posted on: November 17, 2021

Job Description:

Company Description

This is H&M. Together we make it possible.

Working at the heart of a fast-paced fashion business, a Cash Office Responsible (COR) is responsible for the cash office, sales floor, administration, and organization. This role will train, inform, and support the store team to ensure they are knowledgeable and competent in-store stock, cash, banking, and administration procedures. Meeting the expectations of customers and colleagues at all times, as well as following H&M procedures and standards, are a given for the COR. The COR will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.

This position is within our Sales Function, and reports to our Store Manager.

Job Description

Core Responsibilities includes but is not limited to:

Administration

The COR will ensure the store adheres to the company accounting, payroll, and cash handling policies and procedures to comply with legislation and prevent losses.
Complete all cash handling, accounting, and personnel requirements in a secure, accurate, and timely manner
Pro-actively prevent administration mistakes and cash losses and follow up daily on the status
Complete the required reports and data entry
Communicate with the relevant people in the business (e.g. Accounting, Payroll department, IT, Controlling, Security, and Area/Regional Teams)
Report any mistakes, losses, or improper practices and follow up in the correct manner
Responsible for weekly and monthly orders such, office supplies, PPE, Etc.
Works with timekeeping and scheduling system as part of opening/closing routines and STAR maintenance
Ensure that all technical equipment (tills, scanners, back-office equipment) are in working order and any faults are reported and followed up

Selling

The COR will support the sales in store by encouraging and supporting efficiency through best practice. Keeping up to date with products and sales activities.
Perform all store routines, including the opening and closing of the store, following all Company practices and procedures included but not limited to morning meetings, helicoptering the sales floor, maintaining cash point lines, garment care, and fitting room go backs throughout the day to deliver the Best Customer Experience
Prepare the cash points daily with correct floats, stationary and perform the required cash lifts. Ensuring end of day routines are supported
Help all staff to be knowledgeable in the cashpoint procedures and best practices to provide the best customer service and prevent administration or cash losses
Prevent stock loss by verifying reduction and garment transfer routines to ensure correct bookings
Along with the management team keep a tidy and organized back of house, following safety and security requirements
Ensure the correct key handling procedures are adhered to by all staff and management
Along with Management ensures that the truck is processed and follows up on execution according to guidelines

Training and Information

The COR will work together with the management team to keep the store up to date and well informed of all administrative policies and routines.
Train and educate the staff and management teams on administration procedures
Communicate all accounting and cash handling routines and policies within the store
To adapt to any new policy or procedure changes and communicate to colleagues
Ensure health & safety, legal, and security issues are being handled to H&M standards and local laws always securing the employee and customer safety
Assist the management team with the training and development of our colleagues on the operational side of the business by following up on clear goals and providing timely feedback
Ensure all colleagues training is current and GROW colleague information is up to date

Additional Accountabilities:
Assist Store Manager with sales and profit responsibility for your store
Accurate recording of sales figures and hours

Qualifications

What You'll Need to Succeed:
High School graduate or equivalent
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool
Exceptional customer service and interpersonal skills
Proven organizational and analytical skills, able to take initiative to complete tasks and solve problems
Able to multi-task in a fast-paced environment
Must be able to work in a flexible work schedule including nights and weekends
Basic computer skills such as browser navigation, software interaction, and data entry are needed
Minimal travel required (i.e. Workshops)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Status: Hourly, Non-Exempt

EEOC Code: SLS

Keywords: H&M, Roseville , H&M Cash Office Responsible (COR), Accounting, Auditing , Roseville, California

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